Service Delivery Manager
Cisco Systems, Inc
Wallisellen, Zurich, Switzerland
vor 46 Tg.

Service Delivery Manager, Switzerland

What You'll Do

The Service Delivery Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions.

Typical day to day tasks include :

Development of collaborative partnerships with the customer and their vendors

Customer focal point - liaison

Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones

Budgeting Functions - Consumption based billing chargeback, P and L

Crisis Management Leadership Cross Functional Team Building Seamless operational delivery

Who You'll Work With

You will report to Andy Schweiger, Service Delivery Regional Lead in Advanced Services who is responsible for Global Enterprise Service Delivery in the Switzerland Theatre.

Your work will transform our customers' businesses from every angle, changing the way IT is consumed and adopted.

The Switzerland Client Relationship Team (CRT) is responsible for all Service delivery to customers in the Swiss region.

A team focusing on influencing our customers to get the most out of our services in the best possible way. We want to make an impact both how our customer s adopt the services and how they value the service delivery.

Customer satisfaction is our key driver.

The Service Delivery Manager position within the Enterprise Major Accounts team. As the successful candidate, you will be responsible for service delivery experience to the customers in Major Account segment in Switzerland, and assume overall responsibility for the delivery, management, continuous improvement, and growth of Cisco Services.

This will include in-direct staff of employees and vendors to ensure all functions are delivered to meet / exceed customer expectations.

This position will oversee operations of a managed outsource with the end user customer and partner. This role will require significant onsite presence in the Switzerland, preferably based near Zurich.

Who You Are

  • You’ll have strong Financial and Business Acumen Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions.
  • You bring Innovative solutions and delivery processes to our customers.
  • You will have a Bachelor's Degree in Engineering, Computer Science or related field.
  • You will have a strong background in IT or technology sales experience. In addition, you will be an effective manager of people.
  • You will have a background in Service Management, Network Operations, Collaboration, Legacy and IPT Voice technologies and other related Cisco technologies and solutions, including understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and best-
  • in-class operational delivery-Experience in delivering and managing Managed Voice and Video Services.

  • Your ability to influence and communicate effectively to senior-level leadership as well as functional management will shine.
  • You will have overall excellent interpersonal and communication skills.

  • Change will be a constant, so you will be adaptable to changing environments and priorities
  • You will have the ability to leverage a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-
  • to-day demands of the role

  • Must be fluent in English.
  • Why Cisco

    We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.

    And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

    We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.

    We are dreamers and we are doers.

    We Are Cisco.

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