Service Delivery Manager, Switzerland
What You'll Do
The Service Delivery Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions.
Typical day to day tasks include :
Development of collaborative partnerships with the customer and their vendors
Customer focal point - liaison
Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones
Budgeting Functions - Consumption based billing chargeback, P and L
Crisis Management Leadership Cross Functional Team Building Seamless operational delivery
Who You'll Work With
You will report to Andy Schweiger, Service Delivery Regional Lead in Advanced Services who is responsible for Global Enterprise Service Delivery in the Switzerland Theatre.
Your work will transform our customers' businesses from every angle, changing the way IT is consumed and adopted.
The Switzerland Client Relationship Team (CRT) is responsible for all Service delivery to customers in the Swiss region.
A team focusing on influencing our customers to get the most out of our services in the best possible way. We want to make an impact both how our customer s adopt the services and how they value the service delivery.
Customer satisfaction is our key driver.
The Service Delivery Manager position within the Enterprise Major Accounts team. As the successful candidate, you will be responsible for service delivery experience to the customers in Major Account segment in Switzerland, and assume overall responsibility for the delivery, management, continuous improvement, and growth of Cisco Services.
This will include in-direct staff of employees and vendors to ensure all functions are delivered to meet / exceed customer expectations.
This position will oversee operations of a managed outsource with the end user customer and partner. This role will require significant onsite presence in the Switzerland, preferably based near Zurich.
Who You Are
in-class operational delivery-Experience in delivering and managing Managed Voice and Video Services.
You will have overall excellent interpersonal and communication skills.
to-day demands of the role
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.
We Are Cisco.