L3 Support / System Engineer
UBS
Switzerland - Zürich
vor 24 Tg.

Your role

Do you have a passion for building and supporting IT systems in the Compliance space? We’re looking for someone like that who can help us :

  • Support our Level 2 support team for incident resolution that they cannot handle by themselves
  • Support and assist the business users in application handling
  • Analyze and resolve issues reported by the L2 support team or business users
  • Plan and work with other IT organizations for maintenance and upgrade activities
  • Liaise with the product vendor in case issues cannot be resolved internally
  • Proactively identifying and raising control deficiencies and driving diligent and sustainable risk remediation and operating an effective control environment
  • Assist in system design and implementation as part of a project team
  • Your team

    You'll be part of the global C&ORC IT organization which is formed from the IT functions supporting Compliance & Operational Risk Control, and Group Internal Audit businesses. Work location is Zürich.

    In recent years, regulatory requirements for firms in the financial services industry have become more comprehensive and complex.

    Litigations are continuously on the rise, violations are being vigorously investigated and a number of firms have faced highly publicized and expensive sanctions.

    As a result, C&ORC IT has a number of bank-wide initiatives focused on ensuring these complex regulatory requirements are satisfied.

    Additionally, these initiatives help minimize the firm's risk exposure and provide robust tools to reduce cost and facilitate productivity improvements

    Your experience and skills

    You have :

  • proven track record as L3 support engineer in complex IT environments
  • good know-how on IT infrastructure, including but not limited to Windows, Oracle, Firewall, File transfer, SAN / NAS, networking, system monitoring, Active Directory, CA, 2FA (siteminder) and messaging (Exchange, Actiance / Vantage, Postfix)
  • Strong and detailed technical understanding of the ZL UA application; both technically as well as from user point of view, would be a major plus
  • experience in scripting using PowerShell
  • strong interpersonal and communication skills; very well-versed in asking the right questions and transferring the answers into appropriate system designs and task lists
  • a strong focus on delivery to the business
  • experience in systems design and deployment procedures in a large organization
  • good understanding of e-Communication archiving- as well as compliance monitoring & supervision systems
  • You are :

  • highly committed : reliable, responsive and knowledgeable
  • expert in analyzing issues and deficiencies and definition of action plans
  • experienced in working as part of a large organization with globally spread teams
  • capable of working within a team, on his or her own, and as a L3 support person with responsibilities spanning across different regions and varying resource groups and stakeholders
  • used to take a holistic approach, taking ownership of the all technical aspects of an issue
  • well versed with configuration management, source code management, software release processes and ITIL framework
  • fluent English speaking and writing
  • About us

    Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions.

    That's what we do. And we do it for private and institutional clients as well as corporations around the world.

    We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

    What we offer

    Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment.

    We value your passion and commitment, and reward your performance.

    Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

    Why UBS?

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