Do you have a knack for technology, are you interested in improving existing processes and at your best when supporting others?
Are you passionate about IT support process improvement and automation? We’re looking for someone like that to help us :
Manage and support the banks critical Identity Management services and support group
Provide user support for issues with the various relevant 2 factor authentication and personal certificate solutions
Provide support for project work pertaining to roll outs or onboarding of new solutions in the Identity Management application portfolio.
Coordinate with different internal teams and / or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days
You’ll be working as part of the Technical Operations Centre Security department within Technology Services. Within TOC Security, you’ll be part of a global Identity Management team and responsible for aspects of production support relevant to the solutions in your portfolio.
The team provides support during Swiss working hours however occasional weekend and Bank holiday cover may be requested.
Your experience and skills
You have :
Minimum of 5 years of IT experience, preferably in support
Knowledge of SSO (CA SiteMinder, Layer 7, CA Strong Authentication)
Experience with 2FA credential mgmt. products having features like Biometric Authentication, fingerprint, otp
Knowledge of Smart Card & Public Key infrastructures
Certificate Management, Authorities and Revocation Lists
Familiarity with various databases (MSSQL, Oracle etc) and LDAP principles and infrastructures
Experience of service delivery within an ITIL framework for Incident and Problem management using ticketing systems such as ServiceNow
Hands on experience on Splunk / AppDynamics would be preferred
Ability to work under pressure and manage multiple, concurrent / conflicting priorities
German language skills an advantage
You are :
Analytically strong with a natural ability to solve complex issues
Excellent team player with pro-active, positive personality and "can-do" attitude
Flexible & able to remain calm in highly stressful environment
Able to multi-task and prioritize incidents & requests accordingly
Customer focused with strong communication skills
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions.
That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
What we offer
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment.
We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).