Outsourcing Vendor Manager - Sourcing & Vendor Management
Credit Suisse
Zürich, Region Zurich, Switzerland , Suisse
vor 45 Tg.

We Offer

  • You a challenging role within Sourcing & Vendor Management (SVM) Organization, located in Zurich
  • As a next step in the evolution of Credit Suisse’s Third-Party Risk Management (TPRM) framework, our function aims to increase its vendor management capabilities covering the bank’s key operational vendors by establishing the Vendor Management Office (VMO)
  • The VMO will work with divisions and corporate functions across the bank to deliver a consolidated / aggregated vendor view that enables Credit Suisse (CS) to better handle overall value, risk and performance of its vendor relationships
  • The Outsourcing Vendor Manager role will directly lead specific vendor relationships and also partner with Vendor Managers situated within the CS business divisions / functions (encompassing multiple global contracts)
  • The main focus will be on Vendor Relationship Management, Performance Management, Governance and Financial Management activities within the overall VMO framework
  • Being part of a specialized and highly motivated team in a diverse environment and have the chance to take the function to the next level
  • During the first approx. 6-12 months you are supporting the strategic evolution and the execution of the VMO implementation together with the
  • Head of the department, respective the team leads and divisional business partner
  • You take over the oversight of governance structure and key contacts (including roles / responsibilities) to ensure the appropriate vendor interaction takes place to support the VMO framework
  • As the primary interface you are responsible to guide internal CS compliance employees through the VMO framework and to continuously inform and engage with those, who are involved in vendor relationships (i.
  • e. SVM Sourcing, SVM TPRM, CS business divisions / functions) as well as to act as an advisor to contract managers (who will be situated directly within the CS business divisions / functions)

  • In this role you monitor productivity and quality performance against contractual obligations to ensure overall effectiveness of vendor provided services
  • In close collaboration with SVM Sourcing you ensure the performance of vendors and that the strategic direction is aligned to respective category sourcing strategies
  • You make sure that vendor performance issues and disputes are tracked, maintained and resolved by standardized processes
  • Being part of continuous improvement activities by means of root cause analysis and pattern analysis of key vendor issues;
  • collaboration with cross-functional internal and external functions to aid the design and implementation of VMO enhancements over time

  • You measure, maintain and report on satisfaction related to each vendor relationship
  • In this broad and dynamic role you will have the opportunity to enable continuous monitoring of vendor performance against contractual service level agreements through creation of vendor performance dashboards, scorecards and / or reports
  • You have the possibility to actively support Divisions / Corporate functions as necessary to ensure there is appropriate demand management, management of vendor budgets, and monitor progress from a vendor and a business case perspective
  • Open to discussing flexible / agile working
  • You Offer

  • Prior experience managing large, complex Outsourcing contracts
  • Minimum 10+ years of overall work experience and a minimum of 5 years of relevant experience in a Vendor Management, Sourcing, in-
  • house Legal or Operational Risk role(s)

  • Ability to review, draft, negotiate, and handle a range of third-party agreements incl. the ability to advise internal clients on contract interpretation and negotiation strategies;
  • identify and address legal and business risks; ensure compliance with regulatory and internal policy

  • You bring prior experience working collaboratively with internal control functions requirements
  • You combine very good project management and organization skills with analytical skills? Then, you could be exactly the future team member to round off our team
  • Your experience in working in an international multi-cultural environment enable you to contribute to the team’s success
  • Your strong interpersonal skills, deep communication and relationship-management skills, incl. the ability to partner with and influence colleagues and vendors at all title level enables you to quickly gain trust and build up sustainable working relationships
  • You are a dedicated problem solver with a positive, empathetic personality and can-do attitude who loves to handle multiple challenging priorities and assignments
  • Fluency in English; proficiency in German would be helpful
  • LI-CSJOB*Ms. S. Lay would be delighted to receive your application.
  • Please apply via our Career Portal.

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