The Systems Installation Engineer EIMEA (Europe, India, Middle-East and Africa) is responsible for New Product installation and support to Accuray’s new customers.
He / She has a direct impact on respecting projects timelines, overall product quality and on new customers satisfaction
REPORTING TO / DEPARTMENT :
Technical Support Manager EIMEA
ESSENTIAL DUTIES AND RESPONSIBILITIES :
In charge of new products installation, support and implementation scheduling
Represent the company at our customer sites and interact directly with customers to meet their needs and expectations.
Work within a team to install Accuray’s Cyberknife and Tomotherapy systems
Work at various customer sites, mostly hospitals, throughout EIMEA (Europe, India, Middle-East, Africa) and occasionally other international customer sites
Work closely with Engineering, Field Service, Manufacturing, Training, QA and Customer Support
Provides support to Field Service and Technical Support groups to address customer issues
Provides both internal and external employees training to Installation and Service processes
Supports service documentation and training material creation and maintenance
Supports knowledge transfer between Accuray Headquarters in the US and EIMEA personnel / customers
Safety & Quality
Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.
Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.
Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.
The incumbent may be asked to perform other function-related activities in addition to the above mentioned responsibilities as reasonably required by business needs.
REQUIRED QUALIFICATIONS :
Must have exceptional communication and people skills, as well as Excellent problem solving skills.
Requires excellent organizational skills
Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.
Background in analog circuits, digital circuits, and RF theory are required
Must have experience with Unix, Windows systems. Linux experience a plus
Experience with linear accelerators and / or robotics a plus
Experience achieving objectives through cross-functional teams
Hands on work experience in assembly, electrical, and mechanical work
Ability to lift 50 pounds or more.
This position requires substantial travel, often for 3 or more weeks at a time.
Recent or end of year graduates in Electrical Engineering encouraged to apply