Systems Installation Engineer EIMEA – Switzerland
Accuray Incorporated
Morges, Switzerland
vor 13 Tg.

SUMMARY :

The Systems Installation Engineer EIMEA (Europe, India, Middle-East and Africa) is responsible for New Product installation and support to Accuray’s new customers.

He / She has a direct impact on respecting projects timelines, overall product quality and on new customers satisfaction

REPORTING TO / DEPARTMENT :

Technical Support Manager EIMEA

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • In charge of new products installation, support and implementation scheduling
  • Represent the company at our customer sites and interact directly with customers to meet their needs and expectations.
  • Work within a team to install Accuray’s Cyberknife and Tomotherapy systems
  • Work at various customer sites, mostly hospitals, throughout EIMEA (Europe, India, Middle-East, Africa) and occasionally other international customer sites
  • Work closely with Engineering, Field Service, Manufacturing, Training, QA and Customer Support
  • Provides support to Field Service and Technical Support groups to address customer issues
  • Provides both internal and external employees training to Installation and Service processes
  • Supports service documentation and training material creation and maintenance
  • Supports knowledge transfer between Accuray Headquarters in the US and EIMEA personnel / customers
  • Safety & Quality

  • Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.
  • Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.
  • Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.
  • The incumbent may be asked to perform other function-related activities in addition to the above mentioned responsibilities as reasonably required by business needs.

    REQUIRED QUALIFICATIONS :

  • Must have exceptional communication and people skills, as well as Excellent problem solving skills.
  • Requires excellent organizational skills
  • Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.
  • Background in analog circuits, digital circuits, and RF theory are required
  • Must have experience with Unix, Windows systems. Linux experience a plus
  • Experience with linear accelerators and / or robotics a plus
  • Experience achieving objectives through cross-functional teams
  • Hands on work experience in assembly, electrical, and mechanical work
  • Ability to lift 50 pounds or more.
  • This position requires substantial travel, often for 3 or more weeks at a time.
  • Recent or end of year graduates in Electrical Engineering encouraged to apply

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