IT Senior Support Analyst
Chubb
Switzerland-Zurich
vor 32 Tg.

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  • The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services;
  • affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage;
  • companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members;
  • and insurers managing exposures with reinsurance coverage. With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.

    M. Best. Chubb’s parent company is listed on the New York Stock Exchange (NYSE : CB) and is a component of the S&P 500 index.

    Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.

    Role Purpose

    The key responsibility of the Senior Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, IOS devices and telephones.

    To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.

    Key Responsibilities

  • Support of PC’s, laptops, telephones, mobile and desk handsets, printing and printing devices, IOS devices, Digital Scanners.
  • Support of Applications and Software both external and internal, external applications include all Microsoft products.
  • Configure build and install hardware, being responsible for the patching and encryption of all desktop / laptop devices.
  • Setting up training and meeting rooms with required hardware. Setting up and managing Video Conference calls.
  • Support of the onsite backups and tape movement cycles where required.
  • Participation in projects such as : -
  • Hardware Refresh
  • Major Software Roll-outs
  • Qualifications

    Extensive experience in a customer facing desktop support role. Exposure to project management Good Trouble shooting skills

    Knowledge

  • Minimum 5 O Levels / GCSE preferred but not essential. A+ Certification or similar preferred. Microsoft Professional Certification in Desktop Operating system and / or applications required
  • Working for Chubb

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