Tesla Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-
to-day operations, and preparing Tesla Service to meet the needs of our Model 3 customers. We hire leaders who want to run a service business and be a part of a revolutionary and unprecedented part of history here at Tesla, as we transform the way we view Service.
Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers.
You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience.
The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities.
You will be responsible for leading change and inspiring your team every day.
You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution.
We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers.
Technical acumen is required you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
Attitude and approach is everything. You must :
paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques.
Tesla participates in the