Welcome to the world’s most exciting industry! One in four Swiss residents relies on Sunrise on a daily basis from their very first e-
mail in the morning to their evening movie. That means our performance really matters. And that's why we are looking for employees who are truly passionate about what they do.
Communications Expert (f / m) 100% Zürich-Oerlikon Duties and responsibilities :
Managing the current internal communication channels in the unit of customer services
Ensure that the different communication channels are aligned
Ensure that all changes affecting customers and / or agents are timely communicated to the front line
Weekly creation of a briefing document for all call center team leaders
Monthly organization of the Team Leader Call (Management speaks to team leaders)
Creation of the monthly customer services newsletter
Daily communication of bugs
Creation of customer communication and wordings for agents in cooperation with Corporate Communications and CS Management
Further development of the current internal communication channels by creating new concepts
Organization of semi-annual internal information events for the Customer Services unit
Solid knowledge and relevant university studies in Communication
Initial experience in a similar position, preferably "internal communication or customer / front line communication
Experience in conceptual and project work
The pleasure of working in a fast-moving environment with many changes and working with people at all levels of the hierarchy
Be able to write in a fresh, motivating and easy-to-understand way
Very good knowledge of German and English, good knowledge of French is an advantage
Can-do and hands-on mentality, flexible and open-minded personality
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you.
In addition to progressive employee benefits, you will receive attractive telecommunications offers.
We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!
Sunrise Communications AG