IT Support Analyst
UBS
Switzerland - Zürich
vor 9 Tg.

Your role

Do you have a knack for technology? Are you at your best when supporting others?

We’re looking for someone like that to :

join the IT Level 2 Production support team for our WMPC Point of Sale (POS) Cluster that includes ATM and Multimaten

partner with our technology experts across the organization

contribute expertise to the management of existing and new IT products and services

support the Service & Product Manager across several technical domains

uphold high standards for timely issue resolution

define workarounds for known errors and initiate process improvements

keep your colleagues up to date and happy

The candidate must be prepared to do 5.5

  • 24 hours on-call duty once a month as well as weekend production verification after roll-outs.
  • Your team

    You'll be working in the Business Applications Support (BAS) team in Zuerich, Switzerland.

    We’re responsible for application support, release and environment management services across the firm.

    The production services team delivers application support to the WMPC organization and strives to ensure consistent delivery of standard, efficient services across all applications in CHE.

    Key functions of production services include customer support, incident & problem management and continuous improvement projects.

    Your experience and skills

    You have :

    worked in a similar position before

    an understanding of what it takes to be a part of successful teams in financial services

    experience in an environment where no two days are the same

    a natural ability to solve complex issues

    banking and custody know-how

    ITIL and process excellence know-how

    supported both packaged and custom solutions

    strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)

    You are :

    a great communicator, you know how to speak with people at all levels. Fluent in English and German.

    an expert at building networks and connections

    a team player

    known for hitting deadlines and staying within budget

    About us

    Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions.

    That's what we do. And we do it for private and institutional clients as well as corporations around the world.

    We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

    What we offer

    Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment.

    We value your passion and commitment, and reward your performance.

    Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

    Why UBS?

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