Position Summary :
Provides work direction to and / or performs all duties of a Senior Site Specialist, Site Specialist or Site Technician to assure customer satisfaction.
Monitors work flow to optimize staffing and services for customer. Works closely with customer, sales representatives / managers to ensure all service expectations are supported.
Services may include : order processing / purchasing, receiving, storeroom / consignment, inventory management, item conversion, chemical management, glassware washing, and media preparation.
Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships.
Requirements / Qualifications :
Must possess a High School Diploma / or country equivalent.
Must be able to read, write and speak German.
Must have three to five years of progressive relevant experience.
Displays a high level of confidentiality for both customer and Thermo Fisher.
Experience in laboratory setting or services preferred; experience in GLP / GMP environment preferred
Proven excellence in customer service skills.
Detail oriented, problem solver, promotes team environment.
Computer / software skills. (Outlook, Excel, Word, PowerPoint).
Working Conditions :
Works primarily at customer locations, in office environment to include cubicles and / or in and around shipping / receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at customer location.
Extensive walking may be required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
Must be able to lift, push and pull 15-20 kg. Consistently; may be required to lift 25 kg.
May be able to use material handling equipment, such as push carts and pallet jacks.
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and / or safety gloves.
Some areas require steel toe shoes, bump hats and / or safety glasses.
Must be able to work hours required to get the job done.
Will be required to cover for other site specialist(s) when on annual leave, absence etc.
We offer :
Employment with an innovative, future-oriented organization
Outstanding career and development prospects
Company pension scheme and other fringe benefits
Exciting company culture which stands for integrity, intensity, involvement and innovation
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story
to tell. Join us and contribute to our singular mission enabling our customers to make the
world healthier, cleaner and safer.