Service Center Agent iptiQ EMEA P&C
Swiss Re
Zurich, Switzerland
vor 8 Tg.

Service Center Agent iptiQ EMEA P&C

About iptiQ EMEA P&C

iptiQ EMEA Property & Casualty is a newly built unit within Swiss Re Life Capital, established to deliver digital-native and creative solutions for Property & Casualty (P&C) clients and partners across Europe that engage with consumers in non-traditional ways.

About the role

As a Service Center Agent, you will have a unique and exciting opportunity to join us; a diverse and motivated team, committed to delivering value and innovative services together with our clients and partners in the primary insurance industry.

You have the opportunity to develop and help automating our customer interaction and service center. You will be responsible for the personal customer service by phone, chat and e-

mail in the service center of iptiQ EMEA P&C. Your tasks include the answering customer inquiries in the insurance areas motor, household, personal liability and assistance insurance.

Furthermore, you will advise customers in emergency situations of damage or loss. In addition, you will record claims, customer inquiries and feedback in the backend system of iptiQ EMEA P&C.

You will report your findings directly to the Head of Service Center.

Your responsibilities include :

  • Offer personal customer service via phone, chat and e-mail
  • Answer customer inquiries in the motor, household, personal liability and assistance insurance sectors
  • Develop the service center build and automation of its processes
  • Customer advice in the event of damage or loss
  • Record claims, customer inquiries and feedback
  • About the team

    We put the consumers' needs in the center of what we do, aim to become a digital champion and believe in data based learning.

    We use the Swiss Re network to access state of the art technologies and capabilities, combine it with local expertise and an innovative mind-

    set, constantly questioning current ways of offering insurance. Our aim is to drive the digitalization of the P&C insurance business in Europe, combining insurance know-

    how and e-commerce competencies, as well as the dynamic spirit of a start-up with the backing of Swiss Re.

    Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-

    functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?

    About you

  • Completed basic education (sales, retail, office assistance or similar)
  • Work experience in a contact center
  • Knowledge of property insurance (motor, household, personal liability and assistance insurance) is an advantage
  • Mother tongue and / or fluent in at least two of the following languages : Swiss German, German, Italian, French; proficient in English
  • Distinct flair and enjoyment of active customer service
  • Customer and team-oriented behavior, empathy and good communication skills
  • Independent working method
  • Good MS Office user knowledge (Word, Excel, Outlook)
  • Resilient and reliable
  • Motivated and eager to learn
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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