We are currently looking for a ICT System Engineer who will be based at our operational HQ Zurich and will be responsible for the operation, management and compliance of our global IT server infrastructure and other data center services.
In this role, the person will report to the Group Leader Data Center and will be part of the Global IT technology team. The person will be responsible for the following tasks :
Design, operate and maintain the global IT server infrastructure of Vifor Pharma
Ensure that the components and systems are standardised, available, stable, secure and ensure compliance with GxP regulations and according to SLAs
Manage outsourced services, contract reviews, regular SLA checks, upgrades, maintenance windows, coordinate different resources during projects and manage escalation processes
Assess, evaluate and maintain services in-house and outsourced
Analyze and understand requirements, work with stakeholders to specify, design and select systems that deliver value to the organization
Identify and communicate risks, advise, propose and implement appropriate actions
Ensure the continuous improvement, automation, rationalisation and management of existing IT server platform services, investigate systems and models that might benefit the company
Estimate cost and prepare business cases for solutions.
Support the components and systems at the 2nd and 3rd level following ITIL processes.
Collaborate with other IT and business peers on a global level
Coordinate the interfaces between the requesters (internal and / or externals), the technology group, IT and / or the business partners
Be part of IT on call activities and organize or support maintenance windows activities.
Understand and support the global IT strategy
The ideal candidate is an Information Technology professional, ideally bring the following skills and experience :
Minimum 7 years of experience as a system engineer and in data center operation in a similar context (global presence, multiple data centers, 500+ servers)
Experience with assessing and implementing managed solutions and managing outsourced systems
Experience with transitioning from internal service to SaaS
Experience with cloud infrastructure and automation
Experience with ITIL processes
Excellent knowledge of Microsoft Windows Server solutions and surroundings
Excellent knowledge of virtualization solutions (ESXi, XenServer, KVM would be an asset)
Excellent knowledge of Microsoft Active Directory services
Good knowledge in hyper-converged technologies
Good knowledge of Microsoft System Center Operations Manager
Experience with Citrix technologies (NetScaler, CloudBridge, Xen) is an advantage
Certifications according to the role are an advantage
Experienced with business requirements gatherings
Fluent level in English (in oral and written communication), an advanced level in French or German would be a strong asset
Team spirit and at ease to collaborate in an international landscape
Previous experience in the pharmaceutical industry and understanding of GxP and other regulations would be of advantage
For this role, we are looking for a proactive candidate who demonstrates entrepreneurial approach and can drive the necessary activities to bring our infrastructure and services to the next level.
Being in that role will allow to underline the necessary can do attitude, team player spirit and act as a role model for others in line with Vifor Pharma values.