Head FS Professional Services
About Swiss Re
The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
It anticipates and manages risk from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients.
Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally.
It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.
About the Role
About the Team
Field Services (FS) is mandated to support and improve customer experience for onsite IT services, beyond traditional silos, across divisions and individual customer touchpoints.
In addition, FS delivers managed customer care services on behalf of Information Technology divisions through multiple channels and acts as a single point of contact for business and customer requests for all IT services.
FS Professional Services is a team of specialists, owning and running the IT services 'AV multimedia', and 'Printing'. It signs amongst other things responsible for the global Video Presence environment, ensures as subject-
matter expert a high quality and reliable service delivery, and drives the product roadmaps. The team members are based in all three regions.
Please apply with your full documentation (CV, motivation letter, reference letters and diplomas / certificates)