An excellent opportunity for an up-and-coming User Researcher to help Credit Suisse achieve a deep empathy of its customers, partners and employees.
We are looking for an ambitious and highly motivated User Researcher to support a newly formed User Experience (UX) function in the Digital Marketing & Communications Department of Global Marketing and Brand Communication, responsible for global digital touchpoints for Credit Suisse customers, partners, media, and their employees.
Developing outstanding user experiences is one of the critical core competencies of the Digital Marketing & Communications function and excellence in this area is key to our strategy for building an industry leading digital presence.
One component of this strategy is the development of a state of the art, in-house UX Lab, that will be operational in 2019.
Supporting the Senior User Researcher, your work will assist our team achieve a deep understanding of the people that consume the bank’s content, use its products, and interact with its services, so we can create delightful, usable products and services.
Experience of working in a dynamic UX Lab environment is preferable.
You will be given the opportunity to :
Manage and deliver user research work streams.
Support the Senior User Researcher in the day to day management of the UX Lab
Define participant criteria and support participant recruitment.
Study user behavior by conducting primary field visits, user interviews, user testing, ethnography, competitor analysis and benchmarking, and surveys.
Work closely with designers, analysts, and stakeholders to design experimental A / B and MVT testing.
Present insight and research findings to diverse audiences by reports and presentations.
Synthesize research insight into actionable, prioritized recommendations.
Provide support and guidance to the business for implementing user centric digital solutions.
Actively participate in multiple large and high-profile projects concurrently.
Work with internal partners and cross-functional teams to develop analytics tools to measure the effectiveness of the digital touchpoints and their content.
Work productively with colleagues from diverse cultural and linguistic backgrounds.
Further develop your skills and capability in a supportive and dynamic team environment.
Academic degree in a relevant research study field.
An understanding of user research activity and preferably experience working in a dynamic UX Lab environment, undertaking activities such as recruiting, moderating, analysis, report creation.
An appreciation of how your work can support design of user experiences for big and small web, native mobile, and / or web applications.
Familiarity of relevant user research tools and ability to turn insights from research into user requirements.
Appreciation of the importance of measuring customer happiness, engagement, retention, adoption, and task success.
Excellent communication and organizational skills.
Strong social skills and an ability to perform well in a diverse, multicultural organization.
Comfortable with your fluency in English; other languages such as German would be an advantage.
To be considered for this role please provide both an up-to-date CV and portfolio containing recent case studies and / or demonstrating your methodology and approach.
LI-CSJOB* Mr. F. Golde would be delighted to receive your application. Please apply via our Career Portal.