Process Excellence Lead International Business
Swiss Re
Zurich, Zurich, CH
vor 5 Tg.

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind.

Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.

Process Excellence Lead

In this global role the main responsibility is managing the end-to-end core value chain process of our International Program Client Offering.

As a new addition to our portfolio, there are significant expectations for the profitable growth of this proposition, and this role is critical to ensure the scalability and efficient transaction of this business.

You will drive operational excellence through continuous improvement by working and partnering with the business to identify improvement areas and structuring, planning and leading cross-functional end to-end projects from start to completion that deal with operational efficiency, process improvement, technology, growth and compliance that ultimately contribute towards our strategic business targets.

You will be working very closely with the Digital Transformation Leader, International Business and Platform Product Owner to streamline, harmonize and continuously improve our global processes.

This requires in depth knowledge of processes and systems we use in different locations to identify good standard methodologies and recommend and implement new streamlined and optimized processes and / or systems.

We believe in team work and are looking for someone that integrates well as you will be instrumental in engaging with a broad network of experts and actively exchange knowledge, collaborate on own or support associated initiatives and combined work towards the goal of optimized, fit for purpose and standardized processes.

This includes defining business requirements, collaborating with IT counterparts for system improvement opportunities, contributing to and leading initiative teams, implementation planning, summarizing and reporting out to senior management by preparing presentations and communications, leading implementations to completion whilst keeping track of critical initiative logs.

Change management and process adherence are critical concerns in the business and you will be critical to ensuring that this is in place.

Main activities

  • Process Excellence :
  • Ensure global end to end process harmonization and improvement, reviewing, documenting and where possible aligning best practice for International Business
  • Drive continuous improvement and ensure scalability of processes to support efficient business growth
  • Elicit and analyse process related business requirements and areas for improvement
  • Analyse, define and document business processes. Complete as is" and to be" process flow descriptions and diagrams using enterprise architecture frameworks and tools
  • Drive decisions by data analysis and provide insights
  • Structure and deliver creative solutions whilst remaining practical, collaborating closely with other Process Excellence Leads and functional leaders
  • Ensure right control and quality framework is in place for the effectiveness of a process
  • Ensure global / local SOPs are aligned with functional guidelines (through regional practice leads)
  • Active work with other Process Excellence Leads to ensure the end-to-end processes for International Business are seamlessly integrated with local processes
  • Global point of contact for process related topics of the assigned Lines of Businesses
  • 2. Change implementation

  • Ensure our operational model is fit for purpose to support the extension of the International Program offering through geographic expansion and additional lines of business / capabilities
  • Build-up and execution of global and regional change management and communication plans
  • Build a culture of process adherence through tracking and monitoring activities and acting on the results
  • Active communication with all involved partners across regions
  • Ensure process adherence by planning and executing on reinforcement activities
  • Active member of the Process Excellence Community to exchange best practices, grow process management capabilities and ensure regional alignment.
  • Position requirements

    Essential :

  • At least 5+ years of experience in Business Process Management
  • Significant experience in handling and transacting International Insurance Programs
  • Passionate to explore new ways and challenge the status quo by continually seeking improvement opportunities
  • Ability to translate ideas into clear and consistent priorities as well as an easy to understand story line
  • Strong customer focus with developed conflict management skills
  • Comfortable working across different regions, cultures and time zones
  • Strong communication and presentation skills and proficient in PowerPoint
  • Strong analytical skills and advanced with Excel
  • Experience with enterprise-wide and / or cross-functional change initiatives with a high degree of complexity
  • Ability to quickly assimilate to new knowledge and continuous improvement mindset, strong organizing and structuring skills with attention to detail
  • A project management and change management leader in planning, structuring, leading and completing cross-functional, global projects
  • Hands-on leader and driver of implementation efforts globally
  • An excellent manager of partnerships and able to overcome resistance, drive initiative teams and ensure timely delivery
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