About Swiss Re
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind.
Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.
Process Excellence Lead
In this global role the main responsibility is managing the end-to-end core value chain process of our International Program Client Offering.
As a new addition to our portfolio, there are significant expectations for the profitable growth of this proposition, and this role is critical to ensure the scalability and efficient transaction of this business.
You will drive operational excellence through continuous improvement by working and partnering with the business to identify improvement areas and structuring, planning and leading cross-functional end to-end projects from start to completion that deal with operational efficiency, process improvement, technology, growth and compliance that ultimately contribute towards our strategic business targets.
You will be working very closely with the Digital Transformation Leader, International Business and Platform Product Owner to streamline, harmonize and continuously improve our global processes.
This requires in depth knowledge of processes and systems we use in different locations to identify good standard methodologies and recommend and implement new streamlined and optimized processes and / or systems.
We believe in team work and are looking for someone that integrates well as you will be instrumental in engaging with a broad network of experts and actively exchange knowledge, collaborate on own or support associated initiatives and combined work towards the goal of optimized, fit for purpose and standardized processes.
This includes defining business requirements, collaborating with IT counterparts for system improvement opportunities, contributing to and leading initiative teams, implementation planning, summarizing and reporting out to senior management by preparing presentations and communications, leading implementations to completion whilst keeping track of critical initiative logs.
Change management and process adherence are critical concerns in the business and you will be critical to ensuring that this is in place.
Process Excellence :
Ensure global end to end process harmonization and improvement, reviewing, documenting and where possible aligning best practice for International Business
Drive continuous improvement and ensure scalability of processes to support efficient business growth
Elicit and analyse process related business requirements and areas for improvement
Analyse, define and document business processes. Complete as is" and to be" process flow descriptions and diagrams using enterprise architecture frameworks and tools
Drive decisions by data analysis and provide insights
Structure and deliver creative solutions whilst remaining practical, collaborating closely with other Process Excellence Leads and functional leaders
Ensure right control and quality framework is in place for the effectiveness of a process
Ensure global / local SOPs are aligned with functional guidelines (through regional practice leads)
Active work with other Process Excellence Leads to ensure the end-to-end processes for International Business are seamlessly integrated with local processes
Global point of contact for process related topics of the assigned Lines of Businesses
2. Change implementation
Ensure our operational model is fit for purpose to support the extension of the International Program offering through geographic expansion and additional lines of business / capabilities
Build-up and execution of global and regional change management and communication plans
Build a culture of process adherence through tracking and monitoring activities and acting on the results
Active communication with all involved partners across regions
Ensure process adherence by planning and executing on reinforcement activities
Active member of the Process Excellence Community to exchange best practices, grow process management capabilities and ensure regional alignment.
At least 5+ years of experience in Business Process Management
Significant experience in handling and transacting International Insurance Programs
Passionate to explore new ways and challenge the status quo by continually seeking improvement opportunities
Ability to translate ideas into clear and consistent priorities as well as an easy to understand story line
Strong customer focus with developed conflict management skills
Comfortable working across different regions, cultures and time zones
Strong communication and presentation skills and proficient in PowerPoint
Strong analytical skills and advanced with Excel
Experience with enterprise-wide and / or cross-functional change initiatives with a high degree of complexity
Ability to quickly assimilate to new knowledge and continuous improvement mindset, strong organizing and structuring skills with attention to detail
A project management and change management leader in planning, structuring, leading and completing cross-functional, global projects
Hands-on leader and driver of implementation efforts globally
An excellent manager of partnerships and able to overcome resistance, drive initiative teams and ensure timely delivery