At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world.
Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional.
It creates exceptional.The Inside Sales Capability Center ("ISCC") Commercial Operations Analyst is a key player on the team responsible for driving the expansion and enablement of Inside Sales and Customer Success capabilities across Iron Mountain's sales teams around the world.
This analyst role is an opportunity to play a critical part within a new global team. You will develop relationships with ISCC leadership and Sales teams across markets, collaborating with them to implement or improve their Inside Sales and Customer Success capabilities.
What you will do + Work with the Global ISCC Director to compile sales best practices into repeatable "playbook" content, including role definitions, hiring guidelines, onboarding programming, sales information & reporting systems, engagement model, and other key resources+ Support the ISCC Enablement Manager to develop, enhance, and maintain training and onboarding content for Inside Sales, Customer Success, and Lead Gen (SDR) roles.
This includes supporting the planning & content creation for new and experienced desk-based reps training programs+ Monitor, track, and report standard KPIs across all global desk-based sales teams+ Monitor, track, and report feedback on desk-based sales training effectiveness+ Identify performance improvement opportunities and work with local markets to improve desk-based sales team performance, adhere to IRM desk-based sales standards, and achieve performance targets+ Support the Global ISCC Director and local markets on ad hoc tasks as needed What you will bring to the role + Bachelor's degree preferred, or equivalent experience+ Experience (3+ years) in customer-facing roles in inside sales or sales operations with a demonstrated knowledge of best practices and methodologies in these areas+ Experience generating impactful business insights from complex datasets+ Experience supporting change management initiatives with established approaches+ Experience within Iron Mountain (preferred) or similar industry+ Strong written and oral communication skills+ Collaborative team mindset while being self-motivated and driven to complete tasks and objectives with minimal direction+ The ability to influence stakeholders and motivate others to action+ Excellent understanding of standard business practices related to Inside Sales processes and systems+ High-level of professionalism, assertiveness, creativeness and strong organizational and management skills+ Excellent written, oral and presentation skills+ Fluency in data analytics, including Excel, Alteryx, Tableau, and Salesforce What we offer + Be part of an ever evolving global organization focused on transformation and innovation.
We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition : J0033046