Wholesale Customer Service Administrator
Giorgio Armani
Giorgio Armani UK and Ireland Head Office, UK
vor 3 Std.

We are looking for a Wholesale Customer Service Administrator to join our Customer Service team at the Giorgio Armani Head Office in central London.

The Wholesale Customer Service Administrator role :

  • Samples
  • Order Processing and Purchase Order Administration
  • To follow up queries with Head Office based in Milan.
  • To deal with all clients’ delivery queries (e.g. shortages / overs, Sku report, phasing, etc ).
  • To arrange stock returns from clients’ collection points and delivery to supplier.
  • Customer Relations
  • General Administration / Duties
  • To meet with the sales team and management to report on delivery status.
  • To highlight any delivery problems and advise supplier and management.
  • To challenge current methods and suggest ways to develop reporting and analysis.
  • To work towards all performance targets as set by the management team.
  • To respond to any reasonable request made by management.
  • To ensure Health and Safety standards required by the company are maintained
  • The ideal Wholesale Customer Service Administrator role :

  • Excellent communication and 'people' skills
  • A strong commitment to customer service and maintaining excellent service standards
  • Decision-making ability and a sense of responsibility
  • The ability to understand and analyse reports
  • Planning and organisational skills
  • Minimum 1-year experience in a similar administrative role.
  • Good knowledge of Windows packages, particularly Excel.
  • Experience in the resolution of client complaints.
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