We are looking for a Wholesale Customer Service Administrator to join our Customer Service team at the Giorgio Armani Head Office in central London.
The Wholesale Customer Service Administrator role :
Order Processing and Purchase Order Administration
To follow up queries with Head Office based in Milan.
To deal with all clients’ delivery queries (e.g. shortages / overs, Sku report, phasing, etc ).
To arrange stock returns from clients’ collection points and delivery to supplier.
General Administration / Duties
To meet with the sales team and management to report on delivery status.
To highlight any delivery problems and advise supplier and management.
To challenge current methods and suggest ways to develop reporting and analysis.
To work towards all performance targets as set by the management team.
To respond to any reasonable request made by management.
To ensure Health and Safety standards required by the company are maintained
The ideal Wholesale Customer Service Administrator role :
Excellent communication and 'people' skills
A strong commitment to customer service and maintaining excellent service standards
Decision-making ability and a sense of responsibility
The ability to understand and analyse reports
Planning and organisational skills
Minimum 1-year experience in a similar administrative role.
Good knowledge of Windows packages, particularly Excel.
Experience in the resolution of client complaints.