Global Program Director
Direct Report To : Director, Regional Programs
Group / Division : BioPharma Services Division
Position Location : Horsham, United Kingdom or Basel, Switzerland
How will you make an impact?
The Global Program Director (GPD) has overall responsibility and accountability for providing Global Operational Leadership and proactive Client Relationship management to a client or group of clients as appropriate ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnership.
This will be achieved through leading global teams comprised of Global Project Leads and Project Managers across multiple service lines and functions, including some or all of the following : Distribution, Packaging, Clinical Supply Optimization Services, Clinical Ancillary Management, Comparator, Labeling and Business Development.
leverage our global network to achieve client objectives; point of escalation for the client and the Global Project Lead.
What will you do and how will you get here?
Manages and leads strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
Plans, analyzes and assesses client business potential and commercial proposals working in partnership with assigned Global Relationship Directors, and Business and Account executives and development teams, including assisting with the formulation of plans for growth, AOP and strategy of new service lines.
Provides senior level consultation and support both within the business and to the client to continually provide service improvements and expand service line offerings.
Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the Voice of the Customer catalyst in the organization.
Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study.
Ensures the executive sponsor is informed of all customer relationship issues, needs and developments.
Leads client business review process, QBR’s, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.
Works with Global Project Leader to define project milestones and deliverables, to monitor and report on critical path.
Conducts risk review of project plan and critical path deliverables on a reoccurring basis and establishes shared risk mitigation plans.
Manages and facilitates client problem and solution escalation process serving as a liaison with Global Project Leadership to ensure effective solution / resolution.
Communicates with clients and other stakeholders to gain support for improvement initiatives and actively solicits suggestions for improvement.
Reviews high level client and program budget vs. actual performance and associated actions. May be asked to utilize or develop tools to accomplish this review.
Assists in revenue collection where required.
Sets priorities, monitors progress towards goals, and tracks key details. Reports progress as required.
Applies appropriate rationale and effective communication skills that will be able to influence key decisions and lead constructive debate on challenging topics across multi-site projects / programs.
Applies Good Manufacturing Principles in all areas of responsibility.
Demonstrates and promotes the company vision.
Experience, skills & abilities required :
Minimum Qualifications :
In depth understanding of clinical trials and other business services.
Understanding and competent use of SOPs required by company Quality standards.
Good knowledge of company functions globally and a deep understanding of the relationships and processes integration among departments within the business.
Ability to actively and successfully use a range of influencing and leadership styles dependent on situation.
Ability to lead effectively during challenging times and periods of change.
Ability to influence internal and external contacts on services including but not limited to, Clinical Research, IVR and vendor management groups.
Ability to overcome obstacles and achieve key outcomes and follow through to get things done and deliver what is promised and to manage competing priorities.
Ability to effectively apply logic to analyse situation, break down into root cause and develop / test solutions.
To assess situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization.
To establish and maintain positive working relationships within the team, and broader organisation to achieve goals.
Experience with both detail execution and strategic orientation.
Preferred Qualifications :
Ideally Certification in Project Management by a recognized institution in project management.
Accredited college or university degree, preferably in a health related field. Prefer advanced degree in a health related field.
Extensive experience within pharmaceutical research and development.
Clinical trial management expertise.
Strong interpersonal and communication skills to include excellent relationship building.
Proven experience working with direct management of teams in a complex global environment.
Proven experience with customers in a dynamic environment.
Working knowledge of core service line and strategic level overview of all service lines.
In-depth knowledge of project management tools and techniques.
Experience in the Pharmaceutical and R&D field.
Work Conditions / Physical Requirements :
Must be able to use a computer up to 8 hours per day.
10 - 25% Travel domestically and internationally as needed.
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