Excellence Manager Key Account Management
KUEHNE + NAGEL
Glattbrugg, Switzerland
vor 15 Tg.

We are looking for individuals who have a passion for operational excellence and supply chain compliance. An Excellence Manager is responsible for the holistic support of the dedicated key accounts across all business units in which one of the main responsibilities is the transmission of the customer requirements towards the internal operational departments.

Your ultimate goal is to develop true partnerships with these customers, based on value adding solutions that go beyond the provision of traditional forwarding and logistics.

Your tasks and responsibilities

  • Ensure customer centricity in close cooperation with existing Key Account Manager and operational business units
  • Executing customer demand and act as first level escalation
  • Completing customer reporting and visibility requirements through our system landscape
  • Define Continuous improvement points for each customer and drive / coordinate and manage them
  • Coordinate and follow-up all continuous improvement of procedures and processes
  • Preparing volume and KPI reports and analyzing potential improvements
  • Preparation of business reviews and conduct customer review meetings
  • Monitoring the implementation of new business in collaboration with the respective business unit
  • Your skills and experience

  • Successfully completed apprenticeship as a specialist for freight forwarding, ideally a business related degree or comparable part-time course of study
  • Operational experience in airfreight and / or seafreight
  • Analytical skills
  • High level of MS Office user skills (in particular Excel)
  • Fluent in German and English (spoken and written form)
  • Willingness to learn and to develop
  • Good reasons to join

    We are committed to deliver high quality solutions to our customers and are proud to be a strong leader in the logistics industry.

    We offer opportunities where you can grow your expertise, shape / optimize processes and apply / create innovative solution concepts.

    Join our Key Account Team and provide successful impulses within the Kühne + Nagel organization!

    Minimum Qualifications

  • Successfully completed apprenticeship as a specialist for freight forwarding, ideally a business related degree or comparable part-time course of study
  • Operational experience in airfreight and / or seafreight
  • Analytical skills
  • High level of MS Office user skills (in particular Excel)
  • Fluent in German and English (spoken and written form)
  • Willingness to learn and to develop
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