French Customer Support for Online Cosmetic Retail - Basé à Lisbonne / Relocation to Lisbon
Webhelp Portugal
Lutry, Switzerland
vor 3 Tg.

Why join us

Want to inspire customers by sharing your passion about cosmetic products? Then come join our dynamic multilingual teams in Lisbon .

You will grow with us in a global company that puts its people at the heart.

We are looking for Customer Support Advisors to provide stellar customer experience. You will be working on behalf of one of the most well-known cosmetic brands in the world.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will work for a major global player in the beauty and personal care industry - a company that has been rewarded for innovation, sustainable practices, and exceptional customer experience.

Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing at Webhelp

As a Customer Support Advisor , you will :

Helping customers through multiple channels (email or phone) in an interactive and user-friendly manner

Develop technical skills that will empower you to support the after-sales process and every step related to it (i.e. online orders, refunds ).

Provide a warm contact with the clients, attending their queries and adding value by increasing our Brand awareness.

What we are looking for

French native (C2)

Fluent in English (B2)

Previous experience in customer service or as a sales representative is a plus

Excellent communication skills combined with empathy and team spirit

Enjoy identifying customer needs and proposing quick solutions

Treat all personal data and information with the utmost confidentiality.

Proactive, results-oriented, motivated, and able to work as a team player in a dynamic and multicultural environment.

You appreciate our values of recognition , integrity , unity , commitment , and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

What we offer

Competitive wages (14 monthly payments per year)

Meal allowance paid in voucher card

Performance bonus

Health insurance with a dental plan (after 6 months of contract)

Relocation package : shared accommodation and flight reimbursement

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us!

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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