Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow.
To develop. Because we don’t believe roles have to stay fixed. Instead, we inspire our people to take an irregular career path.
As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love.
Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be.
Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this.
There is no label for what we do. To find out more about what it’s like to work at Klarna : klarna.com / careers
About the role Are you passionate about service? Are you an engaged problem solver? Do you love working towards KPIs and improvement opportunities?
Sounds like you? Great, keep on reading as we have the perfect opportunity for you. We are looking for a fluent German speaker to join the Quality team.
As a Service Specialist for the Quality team in the Customer Service Domain you will be responsible for quality assurance, which includes developing and measuring the way we deliver service to our customers.
You will work with different stakeholders and closely with our service suppliers to ensure they meet their quality goals.
As a person, you deliver great results even under pressure and can easily adjust to rapid changes due to the company’s fast growth.
You have strong analytical skills when reviewing collected performance data and find it easy to independently define actions and communicate those to our suppliers.
You are not afraid to challenge the status quo and have solutions ready fast. For you, nothing is impossible.
About Klarna Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience.
We serve 80 million consumers worldwide, and partner with 190,000 merchants with a new merchant joining us every 8 minutes.
Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +2,500 people from 90 nationalities.