Customer Service Representative
Neuchatel, Switzerland
vor 2 Tg.

Job Summary

The Customer Service Representative deals with all orders within his / her assigned regions.

Your responsibilities

  • Enter and confirm sales orders placed by phone, fax and support sales force in the region.
  • Initiate customer and order set-up and ensure a timely response to all orders received from customers.
  • Check product availability and coordinate shipments in the region, liaising closely with distributors.
  • Provide customers with proof of delivery.
  • Resolve customer pricing discrepancies.
  • Process customer returns per company policies and procedures.
  • Support sales force and internal team members for samples and supplies.
  • Coordinate invoicing with the Finance team.
  • Projects as assigned.
  • Your profile

  • Commercial apprenticeship or equivalent diploma.
  • Minimum 1-2 years of experience in international customer service.
  • PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems.
  • Fluent in French and English, German would be advantageous.
  • Excellent interpersonal and relationship building skills.
  • Excellent organizational, communication and writing skills.
  • Tact and diplomacy.
  • Ability to multi-task.
  • Precision and attention to details.
  • Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.

    Are you interested to hear more about this position?

    Please send your full application

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