The Customer Service Representative deals with all orders within his / her assigned regions.
Enter and confirm sales orders placed by phone, fax and support sales force in the region.
Initiate customer and order set-up and ensure a timely response to all orders received from customers.
Check product availability and coordinate shipments in the region, liaising closely with distributors.
Provide customers with proof of delivery.
Resolve customer pricing discrepancies.
Process customer returns per company policies and procedures.
Support sales force and internal team members for samples and supplies.
Coordinate invoicing with the Finance team.
Projects as assigned.
Commercial apprenticeship or equivalent diploma.
Minimum 1-2 years of experience in international customer service.
PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems.
Fluent in French and English, German would be advantageous.
Excellent interpersonal and relationship building skills.
Excellent organizational, communication and writing skills.
Tact and diplomacy.
Ability to multi-task.
Precision and attention to details.
Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.
Are you interested to hear more about this position?
Please send your full application