Goal (Roles) :
Solution Architect Understand and translate business information and technical requirements into an architectural blueprint to achieve business objectives.
Architect a compelling and competitive solution for IT Asset Management and IT Service Management which demonstrates significant and quantifiable value to the client
Engage with the customer’s IT leadership team to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications
Design and optimize IT Asset Management, IT service management, IT Operations Management & IT Business Management processes for customers.
Develop and shape methods and best practices for implementation of Software Asset Management solution.
Consulting on cloud-based solutions for enterprise / IT service management, IT Asset Management, IT Operations Management, IT Business Management
Implementation of ServiceNow, BMC Remedy platform
Accountabilities : :
ServiceNow Solution Architect will play a pivotal role in the implementation of cloud-based solutions for enterprise & IT Service Management.
This includes digital transformation of enterprise & IT Service Management for creating a great experience and unlock productivity for employee and the enterprise.
In addition, the candidate should have effective leadership skills, stakeholder management skills and expertise in leading large teams across different geographies.e
Main Task / Activities :
Create solution design, technical architecture and implementation roadmap
Define processes for enterprise / IT Service Management, IT Asset Management, IT Operations Management, IT Business Management
Lead workshops with customer stakeholders to understand business requirements, assess current processes and define future-state solutions, present solutions, validate solutions.
Lead the solution planning teams for large, complex deals including multiple solution architects, subject matter experts, transition / transformation experts
Defining scope and providing technical & functional advisory services to assist clients implementing a ServiceNow program.
Creating and maintaining ServiceNow Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach
Define and deliver ServiceNow implementation program
Support pre-sales activities like leading solutioning / scoping discussions / workshops, estimating implementation engagement efforts
Position Requirements :
Should possess excellent knowledge and hands-on experience with enterprise & IT Service Management & IT Asset Management domain
Should possess a strong knowledge of ServiceNow platform and applications including ITSM Suite, ITOM suite, Software Asset Management, Application Portfolio Management, CMDB.
Should have experience with designing, implementing & managing ITSM & ITAM processes on different platforms like ServiceNow, BMC Remedy etc.
Solid working knowledge and at least 15 years of working Experience in a global, multi-national enterprise with Technical, Functional & Consulting background
Must have at least 8 years of experience leading solution / functional architecture components of major business and system transformation efforts across the enterprise
Must have at least 5 years of experience in designing, implementing and managing Software & Hardware Asset Management solutions.
Deep understanding and passion for Information Technologies, Cloud Technology, Digital Innovation, and understanding of common industry standards and business practices in the domain
Experience working with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for transformational programs.
Proven experience of operating in onshore offshore model
Leading complex projects with large multi-geographical teams
Relevant certifications like ITIL, IT4IT, ServiceNow System Administrator, BMC Remedy
Soft Skills :
Has experience in leading others, work independently, or function as a part of a team.
Possess the ability to handle multiple projects, analyse data, & solve business issues creatively.
Experienced working with intercultural and geographically dispersed team members.
Effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.
An open-minded motivated personality willing to work in teams and possess strong interpersonal skills
Strong English and overall excellent communication skills.