Who We AreRoche Diagnostics in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices.
Rotkreuz is home to Roche Diagnostics International and Roche Diagnostics (Switzerland) Ltd.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
The positionWe are looking for a qualified and motivated IT Application Manager for 12 months with option for extension.Under general direction you maintain and support solutions in collaboration with internal and external suppliers, in accordance to the appropriate service level agreements (SLAs), Roche service management processes (Incident Management, Change Management, etc.
and Roche quality and documentation standards.You engage as a business partner to serve as strategic interface with Site Services for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management.
You provide strategic consulting level support and guidance through key IT initiatives. You partner with business leadership and key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.
You review, analyze and evaluate business systems and user needs and document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
In addition, there are the following main responsibilities : Technical Lead, coordination and participation in small to medium sized IT ProjectsEngineering and support for IT applications and infrastructure for Site Service departments such as Facility, SHE (security health and environment), and Building projectsWork closely with IT Architects to ensure successful transformation of business requirements and technical design / solutionMaintaining and supporting solutions, procedures and business processes that meet business, customer and technological requirementsIT Quality and Security : Development of documentation relevant to quality and security as well as system documentationEnsures that existing governance is followed, standards are compiled and areas for improvement and proposes are indicatedTakes over different roles within IT Application Management function, such as : Solution and Change Owner, Service Manager, Release Manager, Solution Architect and Business AnalystTo be successful in this role (you have to be someone with) : Master in computer sciences or comparable education / working experienceAt least 3 years of professional IT experience in a comparable area (ideally Building automation)Experience in IT project management and in application integration, maintenance and supportExperience with ServiceNowCertification in ITIL FoundationStrong Customer and Service Management focus, as well as experience with Senior StakeholdersFluency in English and German (Customers speak German)Ability and willingness to travel up to 20%On-call Services all 5 - 6 weeks including weekendDid we arouse your interest?
Roche is an equal opportunity employer.Information Technology, Information Technology >
IT Business Process Management / Consulting / SupportFull time