GCS Application Specialist
Rotkreuz, Switzerland
vor 4 Tg.
source : Experteer

Please note that this vacancy is not linked to an open position. We are looking to anticipate future needs in our organization.

If you can be interested in this kind of role, please apply today and we might contact you should this position be open and matching your profile.

Who We AreRoche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices.

The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostic’s main sites.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The PositionFor our Global Customer Support (GCS) department, we are looking for an Application Specialist for our new Molecular diagnostics product cobas 5800 system, which will be launched in Q4 2021.

In this very versatile position you help prepare all launch activities from an application perspective and, thereafter, provide support, training, and documentation to regional centers and to our affiliates worldwide.

Global Customer Support is the global organization responsible for technical services in the Roche Diagnostics Division. More than 500 co-workers at various locations around the world provide support, training and information to local and regional service & support representatives.

Main tasks : Prepare and support the launch in close cooperation with the R&D project teamCreate, conduct, and maintain application trainings (both classroom and virtual training) for end customers, first level support, regional trainers, and global staffConduct local and regional trainer certifications (train the trainer)Manage sub processes as agreed in the team independently (e.

g. review of operator documentation, write service notifications, product care tasks)Offer 2nd level hotline support for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution Provide onsite support for local and regional service activities to ensure success in complex repairs, applications, modifications, and first installationsLiaise with other departments (e.

g. Case Investigation & Resolution) and products (e.g. cobas 6800, cobas synergy) in order to use all available synergiesPerform this role also for other products (at a later stage)Who you areYou want to work in an environment where you have the opportunity to interact with people, international and across functions.

You are customer focused and service oriented. In addition, you are a great team player who is able to collaborate across departments.

  • Your qualifications include : University degree (FH, University) in Natural Science (e.g. clinical biochemistry, biology) or professional education in a medical technology areaField or laboratory experience, preferably on molecular diagnostic systemsIntercultural, good communication and didactical (training) skillsStrong interpersonal and stakeholder management skills, including a customer focused approach, and highly effective teamwork and collaboration killsAbility to look at issues from a workflow / holistic approachCapacity to grasp topics quicklyFluent in English, oral and written;
  • German is a plusWillingness to travel up to 20% of the timeAre you interested? Do not hesitate and submit your complete application documents online today (letter of motivation, CV, job references, diplomas, etc.

    We look forward to hearing from you!Roche is an equal opportunity employer.Customer Support, Customer Support >

    Technical & Application SupportFull time

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