Customer Service Manager
Ansaldo Energia
AG 5400 CH
vor 3 Tg.

Titolo posizione Customer Service Manager (m / f) N. posizione GEN.135 Sede di lavoro Baden, AG 5400 CH (Principale)

Tipo di contratto proposto Tempo indeterminato Istruzione Laurea triennale Livello di esperienza richiesto Con esperienza (5-

10) Disponibilità a viaggiare Si Descrizione posizione

As one of the world’s leading players in the sector of power generation plants and components Ansaldo Energia is a full-

cycle integrated operator with the capabilities to build turnkey power plants - using its own technology and its own independent design, production, construction, commissioning & service resources.

Strengthen our team in Switzerland (Baden) with your expertise & experience as

Customer Service Manager (m / f)

Your main responsibility is to ensure customer satisfaction and profitability through contract execution excellence and sale of additional scope and services to our current and future gas turbine & combined cycle customers base

Your tasks

Lead and manage the execution of Service Contracts of all types, e.g. long term maintenance agreements, frame agreements & up-grade projects

  • Establish and maintain a relationship with the customers
  • Develop and align the project execution strategy, addressing customer, contract and Ansaldo considerations, together with other stakeholder
  • Lead the Service Team activities in planning and execution planned and un-planned maintenance activities at the customer plants
  • Develop, lead and close sale of additional scope and services to the customer, following the relevant Ansaldo guidelines for such activities
  • Present the allocated projects at regular review meeting towards the Ansaldo Management
  • Take an active part in improving & maintaining the process and tool landscape used in the activities.
  • Your profile

    Degree in mechanical engineering and / or business studies with a good technical understanding

  • 5-10 years of experience from the industrial sector, preferably power industry, with a well proven track record
  • Minimum 1-3 years of experience in project management or international sales
  • Open minded team player, willing to learn and with strong endurance
  • Have strong interpersonal skills & being a good communicator
  • Critical thinking, problem solving & analytical skills
  • Strong commitment to delivery on-time / cost
  • Being flexible & willing to travel frequently, also on short notice
  • Excellent command of English, German & other languages are an advantage, knowledge of Italian would be an asset.
  • Your benefit with us

    Working with passionate people

  • Participating in environmental sustainability
  • Challenging work
  • Attractive and exciting products
  • Interaction with international colleagues
  • Flexible working conditions.
  • If you are interested in a future-oriented company take the chance and provide us with your complete application documents .

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