Titolo posizione Customer Service Manager (m / f) N. posizione GEN.135 Sede di lavoro Baden, AG 5400 CH (Principale)
Tipo di contratto proposto Tempo indeterminato Istruzione Laurea triennale Livello di esperienza richiesto Con esperienza (5-
10) Disponibilità a viaggiare Si Descrizione posizione
As one of the world’s leading players in the sector of power generation plants and components Ansaldo Energia is a full-
cycle integrated operator with the capabilities to build turnkey power plants - using its own technology and its own independent design, production, construction, commissioning & service resources.
Strengthen our team in Switzerland (Baden) with your expertise & experience as
Customer Service Manager (m / f)
Your main responsibility is to ensure customer satisfaction and profitability through contract execution excellence and sale of additional scope and services to our current and future gas turbine & combined cycle customers base
Lead and manage the execution of Service Contracts of all types, e.g. long term maintenance agreements, frame agreements & up-grade projects
Establish and maintain a relationship with the customers
Develop and align the project execution strategy, addressing customer, contract and Ansaldo considerations, together with other stakeholder
Lead the Service Team activities in planning and execution planned and un-planned maintenance activities at the customer plants
Develop, lead and close sale of additional scope and services to the customer, following the relevant Ansaldo guidelines for such activities
Present the allocated projects at regular review meeting towards the Ansaldo Management
Take an active part in improving & maintaining the process and tool landscape used in the activities.
Degree in mechanical engineering and / or business studies with a good technical understanding
5-10 years of experience from the industrial sector, preferably power industry, with a well proven track record
Minimum 1-3 years of experience in project management or international sales
Open minded team player, willing to learn and with strong endurance
Have strong interpersonal skills & being a good communicator
Critical thinking, problem solving & analytical skills
Strong commitment to delivery on-time / cost
Being flexible & willing to travel frequently, also on short notice
Excellent command of English, German & other languages are an advantage, knowledge of Italian would be an asset.
Your benefit with us
Working with passionate people
Participating in environmental sustainability
Attractive and exciting products
Interaction with international colleagues
Flexible working conditions.
If you are interested in a future-oriented company take the chance and provide us with your complete application documents .