Internship: IT Service Desk
La Prairie
Volketswil, Zurich
vor 1 Tg.

Description :

In this internship, you will support the IT Team in La Prairie HQ (Volketswil, Switzerland).

Your Responsibilities

  • You support the IT Service Desk team in Volketswil, Switzerland. In detail your tasks are :
  • Outfit / deploy new IT hardware (laptops, Hubs, mobile devices)
  • Provide end user training and support for new collaborative technologies
  • Support IT service ticket flow by troubleshooting particularly with expanded Contingent Worker needs
  • Coordination with Beiersdorf (BSS) IT team members and Local LPG IT (internal / external) in areas of overlapping and dependent support
  • Complete documentation in key IT Service Desk support areas that require it
  • Objectives

  • Improve HQ collaboration via innovative new technologies
  • Enhance HQ and expanded contingent workers support needs
  • Strengthen joiner-mover-leaver process and work with BSS
  • Key Deliverables

  • Formalized documented processes for ongoing Contingent Worker Support (part of Service Desk handbook)
  • Execute targeted trainings and deployment of the new Microsoft Surface 2 Hubs including process and training guidelines
  • Deployment of new Joiner-Mover-Leaver processes, handbook updates for Service Desk
  • Your Profile

  • Student or graduate in Computer Science, Engineering or similar tracks preferred
  • Ideally a first practical experience in IT service support including hardware, software installation / maintenance and networks
  • Good knowledge in MS Office 365
  • Familiarity with IT ticketing solutions (e.g. ServiceNow)
  • Fluent in English, German a plus
  • Customer service mindset
  • Ability to communicate to various stakeholders including executive leadership
  • Duration

    6 months (with possibility to extend for another 6 months)


    La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.

    Melde diesen Job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Klicke auf "Weiter", um unseren Datenschutz-und Nutzungsbestimmungen zuzustimmen . Du kriegst außerdem die besten Jobs als E-Mail-Alert. Los geht's!