Internship: IT Service Desk
La Prairie
Volketswil, Zurich
vor 1 Tg.

Description :

In this internship, you will support the IT Team in La Prairie HQ (Volketswil, Switzerland).

Your Responsibilities

  • You support the IT Service Desk team in Volketswil, Switzerland. In detail your tasks are :
  • Outfit / deploy new IT hardware (laptops, Hubs, mobile devices)
  • Provide end user training and support for new collaborative technologies
  • Support IT service ticket flow by troubleshooting particularly with expanded Contingent Worker needs
  • Coordination with Beiersdorf (BSS) IT team members and Local LPG IT (internal / external) in areas of overlapping and dependent support
  • Complete documentation in key IT Service Desk support areas that require it
  • Objectives

  • Improve HQ collaboration via innovative new technologies
  • Enhance HQ and expanded contingent workers support needs
  • Strengthen joiner-mover-leaver process and work with BSS
  • Key Deliverables

  • Formalized documented processes for ongoing Contingent Worker Support (part of Service Desk handbook)
  • Execute targeted trainings and deployment of the new Microsoft Surface 2 Hubs including process and training guidelines
  • Deployment of new Joiner-Mover-Leaver processes, handbook updates for Service Desk
  • Your Profile

  • Student or graduate in Computer Science, Engineering or similar tracks preferred
  • Ideally a first practical experience in IT service support including hardware, software installation / maintenance and networks
  • Good knowledge in MS Office 365
  • Familiarity with IT ticketing solutions (e.g. ServiceNow)
  • Fluent in English, German a plus
  • Customer service mindset
  • Ability to communicate to various stakeholders including executive leadership
  • Duration

    6 months (with possibility to extend for another 6 months)

    01.05.2022

    La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.

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