Tradition & modern hospitality. What makes a Grand Hotel so special? It is ahead of its time, it creates traditions and cultivates them.
A splendid, traditional Grand Hotel awaits you from the outside, while the inside is invitingly warm and uncomplicated in a refreshing way.
Experience a special hotel that stands for the best of the Swiss mountains in the highest quality of life : In the 184 elegant rooms & suites, in the excellent restaurants, the lobby & bar, in the exclusive Kempinski The Spa on 2.
800 square meters the 5-star superior hotel services convey alpine hospitality to perfection. Be there and live the Kempinski core values, which are characterized by a deep understanding of remarkable European flair.
Would you like to develope your own traditions and strengthen our positioning as a sporty, inviting, warm and refreshingly uncomplicated 5-star hotel?
Do you measure yourself against high standards? Are you only satisfied when your guests are too? Are you highly motivated and do you value the competence of a well-coordinated team?
We are looking for you to join our innovative Reservation Team as a dynamic and motivated Reservation Agent from November 2021 onwards!
Key Responsibilities :
Processing of daily inquiries from hotel and residence guests and contracual partners via telephone, email & online websides, as well as creating and sending the respective correspondence
Arrival control, including VIP guests and double checking the reservations in the Opera system
Maintenance of the guest profiles
Processing of commissions
Desired Skills & Qualifications :
Completed apprenticeship as hotel specialist and first work experience in a comparable position
Team oriented work attitude
Resilience, professional competence, neatness and a very high quality awarness
Structured and organized way of working
Guest oriented work
Very good German and English skills are a prerequisite, basic knowledge of Italian, French or Russian language is an advantage
What awaits you :
Live and work in the Engadiner Alps
Diverse shaping options
Great work atmosphere in a young & dynamic team
International career options & development chances
Outstanding employee benefits in all Kempinski Hotels among others
Staff Houses directly next to the hotel with washing / laundry rooms, a small gym, community room, community kitchens & a staff restaurant 'Kantinella'
In-house day care center for employees children
Monthly employee activities such as ski, snowboard cross country skiing or hiking trips as well as Spa nights and German courses
Internal Feel Good Commitee to shape together the Welfare topics
Job Level : Entry Level Staff