Reservation Agent (m/w/d)
Kempinski
St. Moritz, Switzerland
5d ago

Tradition & modern hospitality. What makes a Grand Hotel so special? It is ahead of its time, it creates traditions and cultivates them.

A splendid, traditional Grand Hotel awaits you from the outside, while the inside is invitingly warm and uncomplicated in a refreshing way.

Experience a special hotel that stands for the best of the Swiss mountains in the highest quality of life : In the 184 elegant rooms & suites, in the excellent restaurants, the lobby & bar, in the exclusive Kempinski The Spa on 2.

800 square meters the 5-star superior hotel services convey alpine hospitality to perfection. Be there and live the Kempinski core values, which are characterized by a deep understanding of remarkable European flair.

Would you like to develope your own traditions and strengthen our positioning as a sporty, inviting, warm and refreshingly uncomplicated 5-star hotel?

Do you measure yourself against high standards? Are you only satisfied when your guests are too? Are you highly motivated and do you value the competence of a well-coordinated team?

We are looking for you to join our innovative Reservation Team as a dynamic and motivated Reservation Agent from November 2021 onwards!

Key Responsibilities :

  • Processing of daily inquiries from hotel and residence guests and contracual partners via telephone, email & online websides, as well as creating and sending the respective correspondence
  • Arrival control, including VIP guests and double checking the reservations in the Opera system
  • Maintenance of the guest profiles
  • Processing of commissions
  • Desired Skills & Qualifications :

  • Completed apprenticeship as hotel specialist and first work experience in a comparable position
  • Team oriented work attitude
  • Resilience, professional competence, neatness and a very high quality awarness
  • Structured and organized way of working
  • Guest oriented work
  • Very good German and English skills are a prerequisite, basic knowledge of Italian, French or Russian language is an advantage
  • What awaits you :

  • Live and work in the Engadiner Alps
  • Diverse shaping options
  • Great work atmosphere in a young & dynamic team
  • International career options & development chances
  • Outstanding employee benefits in all Kempinski Hotels among others
  • Staff Houses directly next to the hotel with washing / laundry rooms, a small gym, community room, community kitchens & a staff restaurant 'Kantinella'
  • In-house day care center for employees children
  • Monthly employee activities such as ski, snowboard cross country skiing or hiking trips as well as Spa nights and German courses
  • Internal Feel Good Commitee to shape together the Welfare topics
  • Job Level : Entry Level Staff

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