Give your career a new swing and discover the professional possibilities within Avantor / VWR International. We are looking for a Marketsource Regional Operational Sourcing Coordinator (m / f / d) in Switzerlan d .
Job Responsibilities :
Troubleshoot and Monitor requisition flow
Monitoring performance of internal teams based on contractual KPIs and SLAs
Customer communication and Relationship Management : Drive customer satisfaction by building trust and developing strong relationships.
Source product at supplier if required
Support and escalation of Product Master Data and pricing
Targets : Meet / exceed regional SLA based on contractual agreement
Planning / Forecasting : Plan, forecast and achieve objectives and Key Performance Indicators
Bachelor’s degree, business administration or scientific background
5+ years of experience in a fast paced, customer focused environment, industry experience, procurement, sourcing business experience and business management
Experienced in serving key accounts (direct customer contact)
Fluent in English and German
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust
Ability to work independently and successfully
Ability to handle difficult situations effectively
Highly customer focused as well as proactive and team focused
Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service centers and local teams)
High sense of responsibility and ownership
Strive for process excellence
What we offer :
Working in a dynamic environment
Attractive salary package in line with your qualifications and experience
Contact person :
Dominik Kalthof, Talent Acquisition Partner
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