German speaking Remote Technical Support Specialist (Relocation to Lisbon)
Multilingual Jobs Worldwide
Lucerne, CH
vor 8 Std.
source : Europe Language Jobs

Our partner

Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.

Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

Responsibilities :

Provide remote technical support to Enterprise printer customers.

Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly, if possible, within SLAs

Redirect calls to field engineering support if a field support visit is required.

Escalate to Escalation Support team (Tier 3) as required.

Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base.

Requirements

Required Experience & Knowledge :

1+ Years industry experience in product support (Field and / or technical support) for IT industry

Fluency in English (C1 / C2 level) and German (C1 / C2 level)

Proven record of high achievement in customer service role

Clear written and oral skills

Ability to communicate with empathy.

Strong abilities towards SLA compliance.

Strong technical support capabilities on IT products / devices.

Experience on Multi-functional printers it is an advantage.

Strong troubleshooting and problem-solving capabilities.

Decent remote configuration and troubleshooting capabilities.

Good documentation skills.

Decent remote configuration and troubleshooting capabilities.

Good documentation skills

Industry stand certificate Comp TIA A+ (Preferred but not required)

All applicants must hold an EU passport or a valid work permit

The Ideal Candidate

Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization

Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets

Excellent team player with a committed approach to teamwork and customer responsibilities

Able to maintain and project a helpful and courteous attitude in any circumstances

Highly resilient under pressure and adaptable to unforeseen work demands

Offer

A role in which your IT heart will sing

A highly competitive salary (23-25K Euros)

A fixed, long-term contract to protect you in these unprecedented times

Relocation support to Lisbon, Portugal

25 days of paid annual leave

Career Progression Opportunities

Well-rounded Health and Life Insurance Packages

Are you our new IT professional? If so, then send us your English CV today.

I look forward to hearing from you soon and wish you a great day.

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