Customer Service Coordinator (Temporary contract until end of June 2020)
Geneva, Switzerland
vor 4 Tg.

Professional area : Supply Chain Professional level : Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US).

Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East.

This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development. Our Geneva HQ is Equal-Salary Certified.

We are a member of the Japan Tobacco Group of Companies. For more information visit .

This role is responsible for Finished Goods Products supply to JTI markets & 3rd Party Customers by handling operations in collaboration with our internal and external partners service suppliers, factories, markets, Global Logistics, Finance, R&D and other functional partners as required.

The incumbent manages the Customer Service processes effectively and efficiently in SAP ECC and Transportation Modules to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time delivery of the Finished Goods products.

This position plays a central role acting as a link between the factories, the customers and markets as well as the logistics partners.

Main areas of responsibility

Logistics activities

Process Sales and Purchase Orders within SAP ECC. Ensure parameters in the Sales and Purchase Orders are correct and executed in a timely manner while complying with JTI policies and procedures and business requirements.

Perform all administrative work, and data maintenance, to ensure accurate order output. Manage shipments of Finished Goods based on market requirement and product availability liaise with the factories, freight forwarders / carriers and markets or customers.

Deliver the agreed quantity of goods to the final destination timely.

Delivery of Goods

Ensure that relative documentation is properly issued and provided in time to the recipient for the customs clearance across different business model

  • Liaise with the forwarders / carriers for transport document establishment.
  • Process the shipments in the Transportation Module as per standard processes
  • Establish the SAP documentation such as order confirmation, proforma invoices, packing list, and export invoices, etc.
  • Establish non-SAP documentations such as certificate of origin, freshness certificate, etc
  • Initiate and follow-up on the documents certification and legalization as per markets or customers requirements.
  • Issuance of credit and debit memos, authorization request as per Company policies.
  • Ad hoc documentation upon business requirements.
  • Record documents according to statutory requirements.
  • Master Data Management

    Central coordination role for phase-in and phase-out of the portfolio for designated markets / customers, ECC and APO master data.

    Coordinate PIR maintenance for Manufacturer Purchase orders.

    Business Process Support

  • Create Finished Goods and Services purchase order based on defined conditions set by relevant department’s (Global PPO, Procurement teams, GSC finance, Global logistics).
  • Ensure goods receipts (GR) are posted accurately and timely upon confirmation of service.
  • Support Business Service Center on Vendor's payment by identifying and solving potential issues billing entity, quantity, currency, cost of service invoiced.
  • Coordinate with Finance issues related to Accounts Receivable / Accounts Payable and Month End / Year End closing check and approve or reject the release of blocked invoice documents from 3rd party / Interco suppliers for all POs related to Finished Goods supply.
  • Support monthly and quarterly exercise for GR / IR clearing take corrective action to minimize unbalanced POs.
  • Report information on Revenue Recognition activity.
  • Coordinate insurance claims with relevant stakeholders
  • Respond to Sox and Audit requirements timely and accurately
  • Handle back up as per agreed scope and manage the business continuity.
  • React swiftly to any buisness change, assess impact, propose / take necessary action and manage related communication with appropriate functions and CSD management.
  • Whom We Are Looking For

  • We are looking for a proactive and dynamic team member, with a winning attitude, who has a good discipline and ready to work under pressure and to take initiatives, and who has strong problem-solving and communication skills and is customer oriented
  • Our ideal candidate has a full understanding of the supply chain processes and a good understanding of manufacturing practices common in the FMCG industry.
  • He or she has in depth knowledge of logistics & freight forwarding practices, has an experience of managing various shipment types and the related documentation.

  • You need to be fluent in English (written & spoken). Any additional language is an asset.
  • To perform well in the job you will need an advanced SAP ECC experience and a strong knowledge of an overall MS Office package
  • This position is a temporary contract with start date as soon as possible and ending June 2020.

    Interested and recognize yourself in the description? Looking forward for your application.

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