Customer Service Team Leader
Johnson & Johnson
Zuchwil, Switzerland
vor 1 Tg.

Caring for the world one person at a time inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable .

DePuy Synthes Companies of Johnson & Johnson is the largest, most comprehensive orthopedic and neurological business in the world.

DePuy Synthes offer an unparalleled breadth and depth of technology, devices, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, cranio-maxillofacial, power tools and biomaterials.

Our broad array of inspired, innovative and high-quality offerings, help advance the health and wellbeing of people around the world.

We are looking for a highly committed :

Customer Service Team Leader based in Zuchwil

Overview

The CS Team Leader is responsible for leading a team to perform transactional services to customers in a dynamic environment with a clear focus on digital transformation.

The Team Leader is expected to enable strong relationships and collaboration across functions as needed to provide service to customers.

Individual will show a clear desire and well-developed ability to navigate key relationships / overlaps that exist between CS and other key business units, including Sales, Strategic Capabilities, Supply Chain, Finance and Shared Services.

Further responsibilities and duties are

  • Provides oversight for order management and invoice management activities performed by the team.
  • Expected to be proficient in all transactional processes performed by direct reports and have a thorough understanding of the overall Customer Service (CS) organizations.
  • The Team Leader will monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
  • Responsible for training and knowledge transfer.
  • The Team Leader will be responsible for attracting, developing, and retaining CS talent, support constant technical training, and maintain a collaboration environment among CS employees.
  • Qualifications

  • BA / BS or equivalent required, MA / MBA preferred
  • Minimal of 5 years' relevant experience
  • Medical Device Industry Knowledge
  • Compliance and Quality Regulations Experience
  • Organization and Talent Development Experience
  • Compliance and Quality Regulations Experience
  • Cross-Functional Exposure / Experience
  • Project Management Experience
  • Solid problem solving and analytical skills
  • Negotiation and conflict resolution skills
  • Team Building skills
  • Understanding of Customer Experience in an increasingly digital environment
  • Technical / Office skills : MS Office Outlook, Excel
  • French : Very good
  • German : Business fluent
  • English : Very good
  • Italian : nice to have
  • If you want to be a change agent in a challenging environment and shape the future quality organization, please send us your online application (CV, Motivation Letter, Working References etc.).

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