Why SoftwareONE? Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape.
With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.
The role The Services Applications Manager within the Services Business Administration team will be responsible for overseeing the end to end integration of software components to support the effective and efficient delivery of services.
Working directly with other key business partners he / she will determine system requirements and manage the requirements from gathering to rollout.
A team player approach is needed for this person to be successful within the organization. This role will play an important part in reducing unnecessary risk to the business and ensuring that our key systems are understood, considered and represent the interest of the Services Organization across the Technology landscape.
This person is able to balance their time strategically aligning us for the future while also being able to tactically roll their sleeves up and work along side others to effect change quickly and effectively within our tooling landscape.
The right person for the job will serve as the knowledge expert for our local subsidiaries and guide them on all associated process related to the systems in which they oversee while applying their exhaustive knowledge of system integration and improvements to solving real-world problems faced by our company and finding opportunities for improvement across multiple projects, teams and business units.
Core Accountabilities + Overseeing end-to-end integration of software components to support the effective and efficient delivery of services + Business owner for Services in relation to all Front-End automation tooling topics such as CRM, E-sign, Document Management, Service Deal Review, Services Calculator, NAV etc.
ensuring requirements are shared and executed accordingly with proper priority + Support development efforts of Partner enablement tools to drive successful launch and quality experience for ONECLUB partners enabling them to access proper pricing, documents and delivery capabilities aligned with program requirements + Facilitate tooling topics discussions as it relates to company acquisitions and service delivery + Drive adoption of Services applications and drive increased data quality analytics + Working as a key part of the Global Services team to ensure that IT is deployed efficiently within the business and in line with the organization's IT Strategy + To provide subject expertise for the Services Front End Automation systems and associated products, being the strategic driver for the enhancement and management of the landscape.
To progress any support calls and liaise with BiT staff and 3rd parties to ensure the prompt resolution of all requests in line with the Service / Operational Level Agreements + To ensure change control for all business applications and ensure thorough System / UAT testing prior to a full and controlled release + Develop and maintain strong working relationships with key customers at all levels to understand their business drivers and work with the systems users to understand requirements and deliver / promote technical solutions as appropriate.
This includes : + Assess the requirements of new workflows, and determine whether these are required + To liaise with suppliers on issues pertaining to routine and adhoc + To seek, understand, and translate business operational process needs into 'improvement specifications' or new application development + Work with other members of the Applications Teams to ensure that interfaces with other applications and third party products work.
What we need to see from you + Experience of implementing and managing applications for a similar sized organization and environment.
Location : Name LinkedSoftwareONE, Stans, Switzerland Posted Date3 weeks ago(6 / 10 / 2020 7 : 18 AM) ID2020-6928