Support the adoption and ensuring appropriate effective use of iEnvision to create measurable value. The individual will develop effective relationship management as the go to person for improving adoption and optimization for clients.
Works with their Account Manager and Team Lead on client projects
Supports the client portfolio in their team
Support the account lead as as the voice of the client
Support Tiger teams as the voice of the client during delivery of implementations and other relevant projects
Develop a good relationship with the client
Support all post-launch support and triage including ticket follow up / change control
Support the Account Team Lead on adoption planning
Support change control and client expectations
Support optimum service levels for all clients through all stages including training, configuration cycles, special projects including integrations, data maintenance, general maintenance, communication.
Perform testing of new software releases, patches and features, as needed.
Create, maintain review and edit business requirement documentation, training materials and software release notes
Collaborate with and mentor the Envision help desk team during client issue resolution, using the Envision ticket process and system.
Skills and experience required
Minimum 2-3 years’ experience in Medical Affairs or the pharmaceutical industry
Bachelors' degree preferred
Prior external client-facing experience preferred
Good technology skills with experience in training others in software preferred but not essential
Organized and methodical in one’s approach to day-to-day activities with strong desire to manage to a goal.
A curiosity and attention to detail that compels an interest in teaching, training, mentoring and developing an expertise in life science and pharmaceutical vertical.
Energetic and efficient time-manager with the ability to multitask, and to work independently and comfortably if remote.
Ability to travel 20-30%