Medical Publications, Client Account Manager (SaaS)

Envision Pharma Group

Remote

vor 4 Tg.

Position summary

Support the adoption and ensuring appropriate effective use of iEnvision to create measurable value. The individual will develop effective relationship management as the go to person for improving adoption and optimization for clients.

Key responsibilities

Works with their Account Manager and Team Lead on client projects

Supports the client portfolio in their team

Support the account lead as as the voice of the client

Support Tiger teams as the voice of the client during delivery of implementations and other relevant projects

Develop a good relationship with the client

Support all post-launch support and triage including ticket follow up / change control

Support the Account Team Lead on adoption planning

Support change control and client expectations

Support optimum service levels for all clients through all stages including training, configuration cycles, special projects including integrations, data maintenance, general maintenance, communication.

Perform testing of new software releases, patches and features, as needed.

Create, maintain review and edit business requirement documentation, training materials and software release notes

Collaborate with and mentor the Envision help desk team during client issue resolution, using the Envision ticket process and system.

Skills and experience required

Minimum 2-3 years’ experience in Medical Affairs or the pharmaceutical industry

Bachelors' degree preferred

Prior external client-facing experience preferred

Good technology skills with experience in training others in software preferred but not essential

Organized and methodical in one’s approach to day-to-day activities with strong desire to manage to a goal.

A curiosity and attention to detail that compels an interest in teaching, training, mentoring and developing an expertise in life science and pharmaceutical vertical.

Energetic and efficient time-manager with the ability to multitask, and to work independently and comfortably if remote.

Ability to travel 20-30%

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