Customer Solutions Analyst
Nespresso
Switzerland-VD-La Tour-de-Peilz
vor 3 Tg.

Customer Solutions Analyst

I want to transformexisting processes and w inwith Customers

NestléSuisse S.A., La Tour-de-Peilz, Switzerland Activity rate : 80-100%

Definedperiod of time contract : ASAP until 31.12.2019

In order to complete our new Order-to-Cash (O2C)team, we are currently looking for a CustomerSolutions Analyst.

In this position, you will help us to implementthe new way of working in Customer Service. You will implement and drive ournew O2C process to gain in efficiency and to win in Customer satisfaction.

Youwill work along the entire O2C process, resolve issues, and provide guidancefor the day-today operations.

Key responsibilities

  • Understand and work with the new O2C processes from demand capture, order fulfillment, billing to claims
  • Understand and resolve all process failures within defined service levels
  • Contact and collaborate with Customers to improve their satisfaction
  • Drive and encourage continuous improvement meeting all internal and external KPI's
  • Manage relationships with key stakeholders in the Market and CoS in Lisbon to ensure the quality and processes are meeting the business and system requirements
  • Lead and support process optimization initiatives in order to improve invoice accuracy in the O2C process
  • Required Profile

  • Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering
  • Previous experience in business / accounting or sales finance as asset
  • Comfortable working in transformation and change environments
  • Fluent in French & English
  • Good knowledge of German, Portuguese or Italian as asset
  • Show us that you have a passion fortransformation, an ambition to delight customers and a strong businessunderstanding. You demonstrate excellent collaboration skills, both internallyand as well as externally.

    Your analytic endowment and your proactivity for customerservice improvements will set you apart among the other candidates.

    If you alsohave a strong desire to contribute to a Business transformation, to developtrust and long-term relationships with customers externally and internally,please don’t hesitate and apply in English at .

    TheNestlé Group is the world’s largest food and beverage company with 91.4 billionSwiss Francs in sales in 2018. It is present in 190 countries around the world,has 413 factories and its 308,000 employees are committed to Nestlé’s purposeof enhancing quality of life and contributing to a healthier future.

    Nestléoffers a wide portfolio of products and services for people and their petsthroughout their lives. Its more than 2000 brands range from global icons likeNescafé or Nespresso to local favourites.

    Company performance is driven by itsNutrition, Health and Wellness strategy. Nestlé is based in the Swiss town ofVevey where it was founded more than 150 years ago.

    Learn more about our Groupand reasons to join us on .

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