Field Service Engineer Cell Analysis - Switzerland (f/m/d)
Agilent
Lautengartenstrasse ,, Basel, CH
vor 1 Tg.

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enables scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Biomolecular Field Service Engineer (f / m / x) for Cell Analysis in Switzerland you will be responsible for on-site installation, implementation, maintenance and repair of the BioTek portfolio.

Your Role :

You will be responsible for supporting our customers with on-site installation, implementation, maintenance including Validation (IQ, OQ) and repair.

Our varied product portfolio include Imaging, Microplate reader (detection), liquid handling (washer, dispenser) and automation.

  • Acts as a contact person for technical and service-related problems at the customer's site
  • Installs and optimizes hardware / software and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance including validation (IQ / OQ) and repairs
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communicationsand applications software.
  • Train customers in the solutions
  • Close collaboration with the sales team to increase business
  • About Us

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

    Agilent enables customers to gain the answers and insights they seek so they can do what they do best : improve the world around us.

    Information about Agilent is available at www.agilent.com.

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