Customer Service E-Com Senior Representative provide support to consumers, Spyder employees and Shop Employees of authorized Spyder Dealers.
Our goal is to provide friendly, knowledgeable and high level of service, to strive for the best in customer service within the context of Spyder’s Consumer Services policies, return / warranty policies and e-Commerce platforms.
Position Requirements :
Excellent organizational skills and the ability to multi-task.
Exceptional verbal and written communication skills.
Ability to gather and assess information in a fast-paced, changing environment
Extremely strong attention to detail.
Ability to work under pressure in a high demanding deadline environment.
A highly developed sense of integrity and a positive, dynamic attitude with a commitment to outstanding customer satisfaction.
Self-Motivated individual, flexible in seeking solutions and strive for excellence
Basic Computing, Microsoft skills Excel, Word.
Good oral and written knowledge of English, German and French.
Minimum of 1-2 years in a Customer Service related role
SAP experience and Amazon is a plus.