Field Service Engineer, Switzerland
Berkeley Lights, Inc.
Lausanne
vor 5 Std.

Here at Berkeley Lights, we think cells are awesome! Cells are capable of manufacturing cures for diseases, fibers for clothing, energy in the form of biofuels, and food proteins for nutrition.

So the question is, if nature is capable of manufacturing the products we need in a scalable way, why aren’t we doing more of this?

Well, the answer is that with the solutions available today, it is hard. Berkeley Lights is here to change all of that! Our extremely sophisticated proprietary technology and Beacon® and LightningTM systems accelerate the rate researchers can discover and develop cell-based products in a fraction of the time and at a fraction of the cost of conventional, legacy research methods.

Using our tools and solutions, scientists can find the best cells, the first time they look.Our goal is to continue to collaborate with customers to drive the adoption of our technologies, making cell-based products and therapeutics more easily accessible the world over! You will play a major role here in the customer support and maintenance of these technologies, and our success will depend on you! We have been changing how the world develops cell-based products since 2011, and now our family of around 250 employees welcomes you to consider joining us on this incredible journey.

We are looking for an experienced Field Service Engineer to join our outstanding team of service professionals. Our highly trained and Field Service Engineers are responsible for providing timely, accurate, and professional service and support directly to our customers to ensure system performance and uptime, customer success and satisfaction, and strive to exceed our customers expectations every time.

We are company champions and customer advocates who have what it takes to get the job done to enable our customers to get the very best from our cutting edge, state of the are biotech systems.

We measure our success in terms of safety, teamwork, quality, on-time delivery, and customer satisfaction.

Responsibilities

  • Installation, troubleshooting, repairs, calibration, and maintenance of BLI systems at customer sites.
  • Build and maintain relationships to meet and exceed our customers’ needs and expectations.
  • Provide and partake in training, technical support, and administration activities, as necessary.
  • Perform timely input and updates to service management systems, reports, and records.
  • Work closely with peers across Field Applications, Product Applications, Operations and Logistics, Product Support, Research & Development, and Leadership to continuously improve our customer solutions.
  • Manage schedules, travel needs, spare parts and inventory, customer entitlement and service obligations, quoting, and capture of customer feedback.
  • Training

  • As Berkeley Lights continues to develop new technologies and solutions, we expect our Field Engineers to be lifelong learners and to continually strive to update and broaden their skills.
  • We provide an extensive training and certification process to enable our Field Service Engineers to provide the best possible service to our customers on our proprietary technology systems, software, and applications.

  • Opportunities for training and career advancement include : continuous process improvement, product support and new product development (R&D), leadership and management, applications, and sales.
  • Qualifications & Experience

  • Bachelor’s Degree in Engineering, Science, or a related field preferred, but not required; or 7 year’s equivalent work experience and / or military training.
  • Min. of 5 years’ experience with scientific research instruments, metrology, analytical measurement, medical devices or similar complex hardware and software systems.
  • Previous proven successful field service experience required.

  • Experience building, installing, and / or troubleshooting and repairing complex scientific research systems.
  • Excellent written and verbal English and French is required.
  • Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset.
  • Swiss residence or valid Swiss residence permit.
  • Valid, clean driver’s license required.
  • Valid current passport.
  • Up to 70% travel required, both domestic and international.
  • Ability to lift and move up to and including 25kg.
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