Customer Consultant Italian (f/m) 100% - Lisbon, Portugal
Sunrise UPC
Opfikon, CH
vor 18 Std.

As a result of the merger of Switzerland's leading gigabit fiber optic cable network and one of the best mobile networks in the world, Sunrise UPC has a vision on becoming a National Champion! Sunrise is growing and its Customer service expanded to Portugal !

Customer Consultant Italian (f / m) 100% - Lisbon, Portugal As a Customer Consultant you will be :

  • Handling inbound Customer calls is your main task
  • Managing and analyzing all technical related queries concerning fixed lines, internet, Sunrise TV, and handling complaints
  • Providing information and giving support to Customers to ensure their long-term loyalty and commitment to our company
  • Giving recommendations and advice regarding our company’s products and services to our Customers
  • Generating value-added to our customers by offering better solutions based on their needs
  • Communication efficiently with our customers exceeding their expectations whilst guaranteeing quality standards set by Sunrise
  • Skillset of preferred candidate :

  • Call center work experience (preferable)
  • Languages : Italian (native) and English (preferable)
  • Commitment to Excellence
  • Strong Customer focus
  • Flexibility and resilience
  • Excellent communication skills
  • Autonomous and precise work ethic
  • Punctual and with time-management skills
  • User knowledge of word, excel, outlook, teams, google drive
  • Our offer :

    In addition to our new Flex Work working model, we offer you above-market social benefits.

  • Above Market Gross Salary (14 monthly payments per year)
  • Attractive performance bonus linked to KPI’s
  • Transportation and meal allowance
  • Private Health insurance
  • Hybrid model Work from home / office
  • Free coffee / tea at the office
  • If you bring your Passion for Customer Care you will certainly find a company with sustainable growth prospects. Our vision is possible with your support! Sandra Canu,

    Sunrise UPC Portugal

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