As a result of the merger of Switzerland's leading gigabit fiber optic cable network and one of the best mobile networks in the world, Sunrise UPC has a vision on becoming a National Champion! Sunrise is growing and its Customer service expanded to Portugal !
Customer Consultant Italian (f / m) 100% - Lisbon, Portugal As a Customer Consultant you will be :
Handling inbound Customer calls is your main task
Managing and analyzing all technical related queries concerning fixed lines, internet, Sunrise TV, and handling complaints
Providing information and giving support to Customers to ensure their long-term loyalty and commitment to our company
Giving recommendations and advice regarding our company’s products and services to our Customers
Generating value-added to our customers by offering better solutions based on their needs
Communication efficiently with our customers exceeding their expectations whilst guaranteeing quality standards set by Sunrise
Skillset of preferred candidate :
Call center work experience (preferable)
Languages : Italian (native) and English (preferable)
Commitment to Excellence
Strong Customer focus
Flexibility and resilience
Excellent communication skills
Autonomous and precise work ethic
Punctual and with time-management skills
User knowledge of word, excel, outlook, teams, google drive
Our offer :
In addition to our new Flex Work working model, we offer you above-market social benefits.
Above Market Gross Salary (14 monthly payments per year)
Attractive performance bonus linked to KPI’s
Transportation and meal allowance
Private Health insurance
Hybrid model Work from home / office
Free coffee / tea at the office
If you bring your Passion for Customer Care you will certainly find a company with sustainable growth prospects. Our vision is possible with your support! Sandra Canu,
Sunrise UPC Portugal
