The Onboard Customer Activation Specialist supports the MSC Corporate CRM team in developing the sales of next cruises to Guests while they are still onboard, monitoring the Customer Experience and Voice of the Customer and giving support on special projects related to the Customer Activation.
This is a temporary position (9 / 10 months)
Supports Corporate CRM assuring a continuous growth of onboard cruise sales;
Supports internal stakeholders assuring a continuous monitoring of the Customer Experience;
Analyses and studies the Voice of the Customer, reporting the key insights to decision makers;
Manages projects plan for selected initiatives of Customer Activation and reports any criticality on time;
Assures a smooth progress of the assigned initiatives.
JOB REQUIREMENTS (skills, competencies, experience)
Up to 2 / 3 years of proven track record in coordinating complex tasks while delivering consistently strong results, even at student level.
Specific marketing experience is welcome but NOT strictly required. Could be coordination of student’s activities, family business, etc;
Must be able to manage multiple priorities and stakeholders, while remaining agile in following the evolving business needs;
Works with discipline , analyses information and has a problem solving attitude;
A demonstrated team player and a people person. Someone who thrives with others and puts the team objectives above his / her own personal agenda;
Language Skills. Proficient in business English; other main European languages are a plus.
VISA REQUIREMENTS (if any)
Right to work in Switzerland
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