Business Analyst - CRM Microsoft Dynamics Experience 80-100% (f/m/d)
Zurich, Switzerland
vor 9 Std.

Business Analyst - CRM Microsoft Dynamics Experience 80-100% (f / m / d)

at Capco (View all jobs) Switzerland - Zurich


Capco is a global technology and management consultancy dedicated to the financial services industry. We combine innovative thinking with unrivalled industry knowledge, to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward.

  • We specialize in banking, capital markets, wealth and asset management and insurance
  • We have a collaborative and efficient approach
  • We help our clients innovate, increase revenue, manage risk and regulatory change, reduce costs
  • We serve our clients from 27 offices across the Americas, Europe, and Asia Pacific
  • We focus on hiring the best talent, offering on the job and classroom training, and giving our employees the opportunity to be creative, agile and entrepreneurial.


  • Work with business unit heads and end users to gather, understand, and define business requirements
  • Assess current state and develop target process flows, use cases, workflows and user stories to support the design and development of CRM solutions for our clients
  • Liaise with business and IT to bridge functional and technical requirements. Manage traceability across the streams
  • Conduct / coordinate walk through sessions of business and functional requirements with business and IT stakeholders, validate and sign offs.
  • Assist the vendor with design, configuration, process and user story mapping
  • Collaborate with build, test and business teams for solution verification
  • Document key artifacts including requirements, user guides and training material and able to use enterprise tools such as JIRA
  • Participate in meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

  • Bachelor’s Degree in Computer Science or Business Management
  • 5-7 years of experience in banking and financial services
  • At least 3 years of Business Analysis experience gathering and validating requirements, mapping process flows and documentation
  • Strong functional understanding of Microsoft Dynamics platform, product roadmap and add-Ins
  • Involved in at least 2 full scale enterprise wide CRM implementation programs
  • Knowledge of software applications and architectures
  • Knowledge of other leading CRM tools such as Salesforce etc. is advantageous
  • Hands on experience with standard SDLC, Agile and DevOps project methodologies
  • Excellent written and verbal skills
  • Proficient with Microsoft Excel, PowerPoint, Project and Word

  • Microsoft Dynamics, Business Analyst, MS Office Suite

  • Fluent English
  • Travel : 100% on site at client for certain period of the time (South Asia)

    You will work on exciting projects and help key players in the industry to shape a successful future.

    We offer :

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning and training opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work directly with senior partners and clients
  • A diverse, inclusive, meritocratic culture
  • If you have any questions, please don't hesitate to contact Rahel Meyer (Recruiter) rahel.meyer

    Applications via e-mail will not be taken into consideration.

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