Delivery Director
Zug, CH
vor 3 Tg.

Requirements :

  • Technology professional, with deep expertise in IT service delivery and program management
  • Experience with managing software development, infrastructure, L1 / L2 / L3 support services in onshore and offshore delivery centers with a headcount more than 400 FTEs for TIER-1 banks in Switzerland more than 4 years.
  • Deep understanding of Investment Banking, Wealth Management domains.
  • Experience with contractual and account responsibility for budgets in staff augmentation, fixed price, managed capacity, managed service delivery models more than 5 years.
  • Working with accounts P&L, planning and budgeting processes more than 5 years.
  • Proven experience with sharing of best delivery practices and domain knowledge between global teams in USA, EMEA, APAC.
  • Knowledge for performing staff risk management, performance reviews, regular personnel appraisals.
  • Experience to design and implement digital automation solutions for business transformation using the power of Pega's BPM, customer relationship management (CRM), decisioning, machine learning (ML) and robotic process automation (RPA) capabilities.
  • Knowledge of Core Banking Systems and business support applications
  • Professional and business education or training in project management. Project Management Professional (PMP), IMPA Certification is a must.
  • SAFe certified professional, Certified SAFe® Product Owner / Product Manager certification is a must.
  • History and experience of successful Cloud migration to MS Azure and hybrid / private Cloud
  • ITIL L1, L2, L3 support processes knowledge for applications and infrastructure
  • Experience running implementation of key processes across teams for requirements and change management, continuous integration and continuous delivery, quality standards, fine-tuning of the infrastructure services and software development approach.
  • Upper-Intermediate strong level of English
  • Willingness to travel for more than 30% of time
  • Must have

    Client Facing, Client Services, New Business Development


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