Customer Care Trainee
EF Education First
Zurich
vor 20 Std.

Entrepreneurial spirit, innovation, internationality, creativity, flexibility and passion are the success factors of our company’s history and continue to define our corporate culture and every single one of our employees.

Find out more at www.ef.com / careers or check out our Instagram page www.instagram.com / weareefswitzerland /

We are recruiting Customer Care trainee positions for our sales office in the heart of Zurich; start date January 2022 or upon agreement.

Become part of an international environment and take part in exclusive trainings and workshops even if we don't have openings at your time of application.

As a customer service-oriented person, ensuring the highest levels of customer satisfaction will be your highest priority, achieved through excellent administration skills, inter-departmental communication and willingness to go the extra mile.

You will build strong relationships with our sales offices around the world and ensure EF Switzerland is well regarded amongst EF colleagues.

Your responsibilities

  • Organization and coordination of language courses including flights
  • Communication with customers, EF schools, staff all over the world and externals
  • Customer relationship building through several channels
  • Management and ownership of own clients
  • Payment tracking before and after departure
  • General administration such as confirmation packages
  • Customer support before, during and after departure
  • Individual projects throughout the year
  • Your profile

  • Native Swiss German and fluency in English
  • Passion for education and travel
  • Outstanding communication and interpersonal skills
  • Strong Customer Service Focus
  • Excellent organizational skills
  • Attention to detail
  • Ability to remain calm under pressure
  • Strong sense of ownership and the drive to succeed
  • Flexibility and availability
  • Positive attitude
  • EF is fast moving and offers its employees and trainees a large variety of career advancement opportunities within Switzerland and abroad.

    Are you interested? Then send us your application documents in German or English.

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