Back Office VAS Engineer
Huawei Technologies Co., Ltd
Zurich, Switzerland
vor 11 Tg.

Position responsibilities Second line support with necessary expertise to solve issues escalated from first line diagnostics

Provide guidance and implementation for software delivery and upgrades

Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again

Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved

Fulfill the Service configuration and activation according to plan for Service Provisioning

System and service performance data collection and reporting

Assist in specifying performance measurement parameters, such as type of data and collection frequency

Periodically evaluate the service growth based on subscriber usage and assess these trends

System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests

Traffic monitoring on each VAS NE and traffic management / analysis

Recommendation of the capacity / SW / HW expansion

Fulfill the capacity expansion when license is provided

Routine inspection, preventive maintenance

Responsible of the KPI and SLA of VAS systems

Emergency handling Position Requirements Bachelors or masters in Engineering / Telecommunications / Computer Science or equivalent

4+ years of experience in network operation / system support

Well versed with 2G / 3G / 4G CS / PS network architecture & protocols

Experience in VAS products is a must (like SMSC, MMSC, WAP-GW, Voice Mail, USSD, OTA, SDP, MTA, etc.)

In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.)

Solid knowledge in databases (MySQL, Oracle, Informix, LDAP)

Good programming and scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.)

Good knowledge in networking (TCP / IP, switching, routing, firewalls)

Familiar with O&M and technical support work flow

Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control

Ability to work in a team professionally and personally with different reporting schemes

Flexible and able to work autonomously

Good social, communication and presentation skills

Fluent in written and spoken English

Ability to work off hours depending on Network outages and customer requests

24x7 availability to support after office hours

Ability to travel without advance notice throughout the area of Managed Services

Important : To be considered for this role, applicants must be either Swiss citizens, EU-nationals or are eligible to live and work in Switzerland.

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