IT Operations Manager
Zurich, Switzerland
vor 15 Std.

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work.

WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

Why we're hiring :

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive.

WPP IT is transforming to create our future IT together that will support the world's largest creative transformation company.

Ensuring IT operations and all standard technology services including AV and Telco services are delivered as needed to all operating company.

The ITOM will proactively monitor performance and as needed drive escalation management with IBM and all other third-party IT suppliers.

They will establish a robust communication process to keep the business informed.

  • In this position you will continually reviewing performance, look for opportunities to improve service, control and reduce costs;
  • working with the local operating companies to discuss their plans and IT needs and provide advice on how to get more value from IT .

    You will drive local IT changes and ensure global infrastructure / OpCo programmes are localised and executed to plan , delivering the outstanding Colo IT activities in alignment with real estate and local leadership .

    You will Review local IT purchasing and develop proposals for cost optimisation - this may include creating a shared IT purchasing team, advising local CFOs on IT budget and forecast submissions, covering both P&L and Capex numbers.

    You will also be responsible for managing the IT asset lifecycle and support the business drive down IT costs as well as creating the capability to support local IT compliance activities.

    Working with colleagues in WPP IT to build an IT function / community for the site covering WPP IT staff (including OpCo IT) and all third-parties involved in providing local IT service.

    What you'll be doing :

  • To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled
  • Develop excellent relationships with key internal stakeholders (Operating Companies and Business Partners) plus 3rd party suppliers
  • Own escalation management and have direct access to IBM, Xerox and all other third-party suppliers to ensure operational services meet business requirements.
  • Provide technology guidance to the functional leadership and agree the technology development agenda and budget with them, ensuring alignment with WPP IT Strategy, Architecture and Policy and in line with OpCo Application strategy.
  • To understand and manage the local IT landscape i.e. key applications, assets, infrastructure, and services - know where there are problems / challenges and work with the IT Shared Service to prioritise necessary developments
  • Manage all third parties to ensure delivery of services meet the contracted requirement and where that falls short of the business need, agree a plan with your WPP Head of IT to bridge the gap
  • Serve as an escalation point on behalf of the Operating Companies in case of service quality issues
  • Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managed
  • Communicate new services / changes in existing services to Operating Companies
  • Review the IT costs and develop proposals for optimising local IT spend and manage IT assets
  • Represent local, Central and Operating Group IT in business governance meetings and participate in regional and global governance when necessary
  • Manage demand & priorities for new local services and changes to operational services.
  • Provide local input into global business initiatives and escalate major requirements to the relevant CIOs
  • Drive and manage demand for Non-Standard-Service-Requests (NSSRs)
  • Drive local delivery of IT transformation projects (End User Services, Network, Infrastructure), whether WPP or OpCo-driven
  • Work with Operating Companies to fully leverage, exploit and drive adoption of technology and service capabilities used
  • Educate the business on how to use the IT service and maximise benefits
  • Educate the business about IT policies, procedures, security, and compliance
  • Lead a customer-centred culture, championing activities to empower end users to get maximum utilization of IT, including organising training programmes and the appointment super-users in relevant technology spaces
  • To navigate resources from Operating Company IT & WPP IT to respond to client contracts / audit requirements
  • What you'll need :

  • A demonstrable track record of leading individuals and teams through complex change
  • Strong technical background
  • Experience, gravitas, and professionalism to engage and influence at the Executive level
  • Strong customer facing skills, in particular the ability to gain respect and confidence of senior stakeholders within the Operating Company
  • Good communication and influencing skills along with personal gravitas to create relationships at senior levels
  • Knowledge of top level IT architecture principles
  • Good knowledge of all aspects of Service Delivery
  • Excellent self-organisation
  • Direct experience of managing budgets
  • Strong project management skills
  • Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
  • Good commercial insight with a comprehensive appreciation of how technology can enable positive business change
  • Understanding of the creative mindset and user experience, exposure to media businesses.
  • Fluency in English and German
  • Who you are :

    You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views.

    We are open-minded : to new ideas, new partnerships, new ways of working.

    You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities.

    We approach all that we do with confidence : to try the new and to seek the unexpected.

  • You're extraordinary : we are stronger together : through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry;
  • we deliver extraordinary every day.

    What we'll give you :

    Passionate, driven people - We champion a culture of people that do extraordinary work.

    Scale and opportunity - We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

    Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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