Customer Operations Coordinator - Zurich
Vifor FMC Renal Pharma
Glattbrugg, Switzerland
vor 3 Std.
source : Experteer

About YouIn this position, you are part of the Global Supply Chain department and report directly to the Customer Operations & Demand Management Team.

You act as an interface between customers in the dedicated region and cross-functional departments.Your main tasks are the following : Provide Customer Service and administrative tasks to Distributors and Affiliates of the assigned geographical locationCollect updated Rolling Forecast (purchase forecast, in-market sales and stock inventory) from the system and upload them in the ERP system.

SAP / IBP) Make sure to receive the firm orders from customers according to contractual lead timesInform stakeholders as requested and as appropriate on delayed orders, local stock levels and future demandAssess customer orders upon receipt, process directly or transmit to Order Processing / Export team in a timely manner and acknowledge order to customer (Order-to-Cash)Log OTIF reason code in the system and help preparing OTIF analysis As a back-up participate to the weekly Product Supply Team : stress and escalate the potential issues (stock-out risk) or opportunities, recommend prioritization of urgent release, liaise with Supply Chain Departments and derive a mitigation planArchive all documents related to orders in the archiving (eDMS & SAP) systemInitiate Change Control and follow-up actions items until CC is closed (eDMS, Trackwise)Track shipment until temperature data loggers read-out are received back, request and follow up quality documents to allow local product release (BRC, Transport Protocol, release statement) Update Customer master data in the system (e.

  • g. link item code-customer / customer item code description, price, payment terms, incoterm, customer data specific information) End of month reconciliation / consignment stock and service fee invoicingCollect requests, claims and questions from partners, forward in a timely manner to the concerned departments, ensure efficient follow-up and fast answer from both sidesActive participation in Supply Chain Projects and improvement initiativesParticipate and contribute to the weekly Product Supply Team meetingSupport monthly S&OP / IBP cycle with data preparation and analysis The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge : University degree in Business Administration, Supply chain, Logistics or similar desired5 years in an international environment, preferably in a pharmaceutical or medical device company, with proven experience in a customer service and demand management roleProficiency in use of MS Office products (Excel, PowerPoint)Very good knowledge of SAP, ideally IBP demand and other ERP systems such as Infor XA, SAGE is an assetFluent in English and German or French (written and verbally);
  • Knowledge of any other foreign language is an assetYou are a pragmatic and self-motivated person with strong analytical skills.

    Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders.

    Your high flexibility allows you to work effectively in a cross functional and cross regional environment with different cultures.

    Able to understand issues from multiple perspectives, you describe yourself as a result-oriented and highly adaptable person.

    You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.About UsVifor Pharma Group is a global pharmaceuticals company.

    It holds a leading position in all its core business activities and consists of the following companies : Vifor Pharma and Vifor Fresenius Medical Care Renal Pharma (a joint company with Fresenius Medical Care).

    Vifor Pharma Group is listed on the Swiss Stock Exchange (SIX Swiss Exchange, VIFN, ISIN : CH0364749348).Location : Switzerland - Glattbrugg / Zurich Division : Supply ChainCompany : Vifor PharmaSeniority Level : Specialist

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