Nordic/Dutch/German Customer Service Representative (M/F) (Relocation to Lisbon)

ADECCO RECURSOS HUMANOS

Zurich, CH

vor 5 Tg.

source : Europe Language Jobs

Description

Adecco Portugal is currently searching and hiring candidates fluent in Nordic / Dutch / German and English for a role of Customer Service Representative for his international client.

Functions : As the first point of contact to communicate with our customers;Handle inquiries and complaints via telephone, email, chat, and social media;

Ensure cases are solved within the agreed SLA;Identify and escalate issues to the relevant team;Adhoc contact center related tasks as assigned;

Working alongside the Team Leader, Team Manager, Contact Center Manager, HR Manager, Training & Quality Manager, Customer Success Team, Academy Leader, and Operational IT.

Requirements

Native / C2 level of Nordic / Dutch / German and Written and verbal English skills;Prefer a minimum of 1 year of experience in Contact Center / Customer Service;

Training will be provided;Cars and Electric Vehicles lovers;Familiar with Microsoft 365;Must be able to handle multiple projects and effectively manage different timelines;

Must be an assertive team player with high energy to work in a fast-paced environment;Ability to work in shifts;Office location : close to Marquês de Pombal, Lisbon.

Offer

Competitive Salary;Permanent contract with the client;Workplace : Lisbon - Príncipe Real;Company benefits;Schedules : Monday - Sunday (7am - 10pm / rotative shifts).

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