Business Consultant
Sprinklr, INC
Lausanne, Switzerland
vor 3 Tg.

Who We Are

Sprinklr is 1,400 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why from the very beginning Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We're focused on building the world’s most complete enterprise social technology.

Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software : unifying the front office.

And we’re bringing the very best talent in the world together to get there.

What You'll Do

Sprinklr is looking for an experienced and well-trained professional to establish a relationship built on trust with our new and existing clientele through the implementation of Sprinklr capabilities.

This role will ensure that all of our customers' initial and continuing needs are met and exceeded during the deployment of our software and the services that come along with it.

What Are Your Responsibilities

  • Discover all of the requirements for new Sprinklr clients, to establish the success criteria for implementations
  • Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help our customers achieve their objectives
  • Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled
  • Ensure that all client users are trained and educated properly and in a timely fashion
  • Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
  • Ensure that every client derives satisfaction and the most value possible from the implementation experience
  • Support our Services Managers / Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
  • Maintain accurate, high-quality and timely documentation of implementation steps and activities for internal and external partners
  • Who You Are & What Makes You Qualified

  • 3-5 years of experience in enterprise software deployment management and / or implementation, with experience consulting directly with large brands
  • Excellent work ethic with a proven record of meeting deadlines
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • Bewerben
    Zu Favoriten hinzufügen
    Aus Favoriten entfernen
    Bewerben
    Meine Email
    Wenn Sie auf "Fortfahren" klicken, stimmen Sie zu, dass neuvoo Ihre persönliche Daten, die Sie in diesem Formular angegeben haben, sammelt und verarbeitet, um ein Neuvoo-Konto zu erstellen und Sie gemäß unserer Datenschutzerklärung per Email zu benachrichtigen. Sie können Ihre Zustimmung jederzeit widerrufen, indem Sie diesen Schritten folgen.
    Fortfahren
    Bewerbungsbogen