Who We Are
Sprinklr is 1,400 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.
In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.
That’s why from the very beginning Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.
Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.
We're focused on building the world’s most complete enterprise social technology.
Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software : unifying the front office.
And we’re bringing the very best talent in the world together to get there.
What You'll Do
Sprinklr is looking for an experienced and well-trained professional to establish a relationship built on trust with our new and existing clientele through the implementation of Sprinklr capabilities.
This role will ensure that all of our customers' initial and continuing needs are met and exceeded during the deployment of our software and the services that come along with it.
What Are Your Responsibilities
Discover all of the requirements for new Sprinklr clients, to establish the success criteria for implementations
Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help our customers achieve their objectives
Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled
Ensure that all client users are trained and educated properly and in a timely fashion
Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
Ensure that every client derives satisfaction and the most value possible from the implementation experience
Support our Services Managers / Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
Maintain accurate, high-quality and timely documentation of implementation steps and activities for internal and external partners
Who You Are & What Makes You Qualified
3-5 years of experience in enterprise software deployment management and / or implementation, with experience consulting directly with large brands
Excellent work ethic with a proven record of meeting deadlines
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team
Demonstrate experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Passion for solving client challenges and commitment to client delight