Director Industry Architecture and Passenger Standards
The International Air Transport Association
Geneva, Switzerland
vor 5 Tg.

Employment Type : Permanent

Contract Duration :

About the team you are joining

Theairline industry is moving towards full airline retailing in order to become trulycustomer centric, and in control of its products, money, and data.

This changerequires a complete review and rebuild of the industry architecture, standards,and processes.

Yourteam is the guardian of IATA Financial Settlement and Distribution Services(FSDS) strategy, ensuring the guidance provided by our Industry Finance,Distribution, and Digital Transformation Advisory councils (respectively FinAC,DAC and DTAC) is translated into the right standards for the industry and thatthe derived FSDS programs of work are designed and executed efficiently anddiligently.

Reportingto the Director Strategy, you will be a key member of the broader FSDS Strategyteam, which will support you in the areas of Governance, Risk Management,Quality, Planning and Monitoring.

What your day would be like

Develop and hold the vision towards Airline customer centricity that allows airlines to compete for customers on the basis of product, price, and performance, whilst minimizing the cost of back-office and support services.

Articulate and explain the current and future airline industry architecture and end-to-end processes.

Document, articulate and explain the current and future IATA related activities to support the evolution of the industry.

Make assessments for areas of improvement and make the changes necessary to carry out strategy or reshape the business.

Guide and support IATA SMEs, industry work groups and IATA Strategic Partners on how to fit work activities, especially standard and financial product development, to the industry vision.

Work with IATA and industry SMEs to develop transition plans towards customer centricity.

Ensure FSDS’ industry engagements (Advisory Councils, Traffic Conferences, Events, etc.) are aligned and coordinated in terms of content and work towards the delivery of the industry vision.

We would love to hear from you if

Ability to translate complex subjects into simple and actionable recommendations.

Strong analytical skills and impartiality.

Ability to partner with stakeholders to document and communicate values generated from the new capabilities and processes to a wide variety of stakeholders.

Ability to partner with and communicate to a wide variety of stakeholders to document values generated from the new capabilities and processes.

Strong leadership, interpersonal, and communication skills.

In-depth knowledge of airlines commercial and financial airline architecture, processes and systems. Knowledge of the travel agents and intermediaries’ processes and systems is a big plus.

Travel Required : Y 20%

Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are.

The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!

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